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Operations Manager

Location: Leduc, Alberta, Canada
Job ID: R0006300
Date Posted: Jan 16, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: H-E Parts International Canada Ltd.
Profession (Job Category): Production & Skilled Trades
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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The Operations Manager has overall responsibility for H-E Parts International Canada, Ltd., operations at the Leduc facility, and is accountable for its performance and achievement of safety, quality, financial, strategic and operational objectives.  This position has primary responsibility for company profitability and cost control.  Success is ultimately measured by Adjusted Operating Income performance against budget.  The manager is accountable to ensure prudent measures protect employees, the company, its assets and resources.  Key objectives or deliverables include the obtainment of company sales, profitability and Operating Income objectives, which will be established annually and adjusted from time to time.  In addition, ensuring that the company maintains and adheres to company policies and the highest standards of safety, health, environmental and ethical conduct are critical responsibilities for the position. While not directly responsible for field sales, the position requires collaboration with the sales team to meet overall sales and customer service objectives. 

It is the responsibility of every H-E Parts International, employee to insure a safe work environment.  All H-E Parts International, employees share the responsibility to insure at the end of the day we return home safely to our families.  Our safe work environment value surpasses all other responsibilities.


Safety & Communications

  • Ensure everyone goes home safe, every day
  • Provide clear and effective communication with all employees, peers and executive management
  • Coordinate, implement and enforce all safety, health and environmental rules, policies and regulations
  • Clearly communicate employee expectations and regularly provide formal and informal feedback regarding employee performance
  • Maintain and drive performance to achieve key metrics monitoring the performance of the business.


  • Ensure customer expectations are clearly defined, understood and regularly achieved
  • Ensure customer communication, support and product deliveries are performed on time, within budget and with the highest levels of quality
  • Ensure quality of product being supplied meets customer expectations
  • Ensure the Sales Department is supported with excellence


  • Oversight of the Shop Leadership and indirectly, all machining, manufacturing, assembly and quality functions
  • Ensure repair and manufacturing procedures are documented, current, communicated and followed
  • Promote a quality culture, reducing in-house rework and customer warranties through effective root cause analysis and corrective action
  • Maintain a “LEAN” environment, continuously improving processes and reducing waste
  • Attend Production Meeting to establish, revise and communicate priorities
  • Lead all vendor negotiations to support the annual business plan
  • Promote efficient and productive interactions between external and internal customers.
  • Collaborate with Sales and Finance to develop annual budget and 5-Year forecast
  • Develop and administer KPI’s to support the Key Objectives of the operation.
  • Safeguard company assets

Purchasing & Inventory Control

  • The Operations Manager’s responsibility includes: 
  • Controls are in place for effective inventory management, driving toward maximizing return on our largest investment while simultaneously meeting customer on-time delivery and contractual requirements
  • Effective controls are in place for the flow of goods into and out of inventory, allowing for accurate inventory levels. 
  • Regular cycle counts, adhering to Finance Department guidance, are conducted throughout the year. 


  • The Operations Manager is part of the leadership team and as such is an active participant in the other key areas of the business. 
  • The Operations Manager has primary responsibility for the hiring, development and management of all staff required to operate the Leduc Branch. The quality of our workforce and their work product shall continually improve due to the Operations Manager‘s influence.  Annual goals are to be developed for each employee with regular measures taken of their performance and adherence to company objectives and policies.
  • Asset management – the manager is expected to protect all company interests and assets.  All capital assets acquisitions must adhere to HEPI policy, requiring appropriate approvals.
  • Effective utilization of the ERP System, with appropriate controls in place.
  • Coordinating steps to achieve ISO 9001 Certification in Leduc.  .


  • Performance Metrics – the manager has primary responsibility to meet profitability budget.  A monthly operating report is to be submitted to the General Manager, detailing performance against plan and against key operating measures.  It is expected that other metrics be implemented to measure key performance indicators for the business.
    • Timely execution – deadlines are regularly met due to the direct influence of the Operations Manager.


Position will be required to make decisions that affect the entire Leduc branch’s operations.


  • General Manager
  • Department Managers
  • Other H-E Parts Int’l Sales
  • Accounting, Administration
  • Warehouse team Members
  • Current & potential customers and suppliers.


  • Post Secondary Degree or Diploma in Business, Sales, Engineering or Heavy Equipment Trades is preferred.
  • 10 or more years of Industry experience
  • Fluency and excellent English language skills in verbal and written formats
  • Strong knowledge of MS Office products, and current technology such as Laptops, Tablets and smartphones is required.
  • Strong mechanical aptitude or experience is considered an asset.
  • Previous experience with CRM (Salesforce preferred) and ERP systems is considered an asset. 
  • Good Drivers abstract, and current Drivers License are required.
  • A valid Passport or ability to get a Passport is also a requirement.
  • A professional, ethical and exceptional work-ethic is required for the candidate.


The physical demands described here are representative of, but not limited to those that must be met by an employee to successfully perform the accountabilities of the job. While performing the duties of this position the employee is regularly required to stand, kneel, crouch walk, and sit (including longer periods of driving and/or flying). Must be able to work in a variety of environments, work extremely busy periods with extended hours. On occasion the employee will need to handle materials weighing up to 20-40 pounds. Specific vision abilities required by this job include; close vision, distance vision, depth perception, and the ability to adjust to focus.


The work environment characteristics described here are representative, but not limited to those an employee may encounter while performing the essential functions of this job. While performing duties of this position, the employee is regularly exposed to moving objects (materials) handled and transported through the job sites and in warehouses. The employee may be exposed to airborne particles, oils, gas or other dangerous goods. The employee may occasionally be exposed to sharp and abrasive edges which may result in scrapes, cuts or bruises. The employee is occasionally exposed to changing cold, hot and humid conditions. The noise level may occasionally be loud. All personal protective safety equipment should be worn to minimize dangers and exposures to potential work conditions.



All employees must complete initial Safety Training.  Employees must ensure compliance with all safety policies, procedures, and work practices established by H-E Parts International. Avoid any activity that creates or poses a serious hazard to themselves or others while working for H-E Parts International.  Immediately bring any safety concern to your supervisor, or others designated by departmental procedures.  If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health, discuss the issue immediately and directly with your supervisor.  Prior to operating any equipment supplied by H-E Parts International, employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established safety policies, standards, and procedures.  


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