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Service Coordinator - Dandenong

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Location: Dandenong, Victoria, Australia
Job ID: 8JEAX_1641789282
Date Posted: Jan 19, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

The Role

HCA's Dandenong branch is seeking an enthusiastic Service Coordinator to join the team. This role will be best suited to someone who enjoys varied work in a friendly and successfully busy work environment. You will be an influential member of the team coordinating service personnel and working cross-departmentally to ensure the efficient scheduling and planning of our labour service delivery to meet and exceed customer requirements.

Reporting directly to the Victorian Field Service Supervisor, your responsibilities will also include:

  • Managing scheduled and non-scheduled work for service to ensure efficient utilisation of labour, equipment and resources to effectively deliver the services required by customer support staff and retail customers
  • Provide timely and accurate quotations and work orders for retail and service exchange jobs, delivery notices and service documentation in line with company processes
  • Coordinate service personnel and administration for the service truck including timesheets, service reports, job preparation and invoicing
  • Update and maintain company service databases, registers and field service fleet vehicles
  • Monitor oil sample reporting for follow up
  • Submit detailed reports on behalf of the branch to both Hitachi/Bell for product improvements and resolving of customer issues.

To be successful in your application you will need:

  • Excellent communication & customer service skills.
  • High level of enthusiasm, motivation and a preparedness to go the extra mile.
  • Experience in similar role with demonstrated experience in planning and scheduling of field service mechanical technicians (or similar).
  • Technical knowledge of earthmoving equipment would be advantageous
  • Sound administration and database management experience
  • Safety Conscious - A strong, developed awareness and commitment to personal and peer health and safety

The successful candidate will be someone who has the ability to work well under pressure and enjoys the challenges of working in a busy field service department. Your ability to multitask and your attention to detail will be essential.


We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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