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Service Advisor - Launceston

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Location: Launceston, Tasmania, Australia
Job ID: 88E4Y_1641939636
Date Posted: Feb 10, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. Hitachi is a global OEM renown for inspiring innovation, technology and creating a sustainable future. With over 1,300 staff nationally, Hitachi provides the opportunity for you to make a difference. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity

Due to recent growth, we are seeking an experienced Service Advisor to join our Service team based in Launceston. Reporting to the Service Manager, you will be responsible for managing the day to day activities of our field staff to ensure that all work is planned and scheduled to meet customer requirements.

Key responsibilities include:

  • Plan and schedule work to ensure efficient utilisation of labour, equipment and resources to effectively deliver the services required to our customers
  • Manage all service personnel administration for the branch including timesheets, long distant travel and accommodation, and processing out of pocket expenses
  • Provide timely and accurate quotations and work orders for jobs, delivery notices and service documentation in line with company processes
  • Update and maintain company service databases, registers and field service fleet vehicles
  • As the successful candidate, you will demonstrate:
  • Previous experience in a similar scheduling / coordination role within a related industry
  • Excellent communication & customer service skills
  • Ability to work well under pressure and multitask with strong attention to detail
  • High level of enthusiasm, motivation and a preparedness to go the extra mile
  • Technical knowledge of earthmoving equipment would be advantageous


At Hitachi, we are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Other benefits include:

  • A Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay + company biannual bonus potential $$$
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work!

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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