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Technical Consultant- Microsoft Dynamics CRM

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Location: Wellington, Wellington, New Zealand
Job ID: 8YJ83_1642036780
Date Posted: Feb 12, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Oceania (HCMO) is a newly formed holding company for Hitachi Construction Machinery Australia Ltd and CablePrice NZ Pty Ltd. We are a global brand providing a variety of machinery, and Commercial vehicle for customers in Australia and New Zealand to the Construction, Mining and Forestry industries. At the heart of our business and trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

About your new role

Based in either Sydney or Wellington, we have an opportunity for an experienced CRM Technical Consultant in Microsoft Dynamics CRM, to be part of our program team.

Reporting to the Program Manager based in Sydney, you will be accountable for:

  • Working closely with the D365 F&O and CRM Teams - this role will perform all CRM related technical and functional tasks, in collaboration with the vendors and the business users i.e. requirements gathering, developing, customising and administering Microsoft Dynamics CRM solutions (including custom workflows and Power Apps), building reports in Power BI, managing user acceptance testing, defects management etc.
  • Building custom applications and reports pulling data from SQL / CRM Online
  • Working closely with the CRM Administrators and functioning as the technical solutions owner of the Microsoft Dynamics 365 CRM, Experlogix CPQ, ClickDimension applications and Power BI
  • Engaging with the business stakeholders in Oceania to provide input on CRM related business initiatives
  • Participating in project stand ups and other project meetings, as required

What you will bring to the role:

Essential:

  • 5 plus years, working experience in Dynamics 365 CE, Power Platform (PowerApps, Canvas and Model Driven Apps, Power Automate), Common Data Service, Power BI and SQL
  • Certified Microsoft Dynamics CRM developer
  • sound understanding of the software development lifecycle, as well as change management processes and procedures, and the ability to apply this knowledge to work programs and plans
  • experienced in engaging with business stakeholders to resolve CRM related support issues and provide guidance and input on CRM based solutions

Preferable:

  • Experience in implementing Customer Service and Field Service solutions

This role would suit a dynamic individual who enjoys partnering with the operations of business.

CablePrice (NZ) Ltd has an overall objective of promoting our company as a fully inclusive and diverse workplace irrespective of a person's age, gender, ethnicity, culture, disability or personal beliefs. It aims to employ the best person for the role and if that person needs additional support we look at ways to accommodate that employee in the workplace.

We look to promote internally and provide the right environment to grow our people to be successful with the view of being an equal employment opportunity employer.

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