Job ID: R0006521
Date Posted: Jan 26, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Entry Level
Job Schedule: Full time
We are looking for the right individual to join our close-knit administration team in Sunderland. Working within the Sales team spread out across Europe, Middle East & Africa, you will be supporting them with duties such as pricing, lead time enquiries and order management. The role will consist of primarily handling all spare parts and complete product (compressors, dryers & filters) queries among other general administrative tasks. The right candidate will be able to work independently, show initiative and be a go getter.
This is a fixed-term role until April 2022, with the possibility of a permanent position.
Main Tasks and Responsibilities
Reviewing orders for accuracy – checking pricing, availability of parts, billing & shipping address.
Order processing of spare parts and complete product orders using JD Edwards ERP system
Configuring machines based on specifications provided by product specialists and distributors
Responding to pricing, lead time and general enquiries from existing and new customers
Liaising with various technical departments across multiple sites worldwide for assistance based on technical enquiries received from distributors
Notify customers on progress of orders and when ready to ship
Verifying documents package when orders are ready to ship
Investigating and resolving dispute resolutions (wrong part shipped, short shipment, damaged delivery)
Maintaining the ERP system up to date
General day to day administration (filling, answering telephone etc.)
Key Skills and Experience
Excellent communicator & team player
IT literate, including use of Word and Excel
Flexible, adaptable, full of enthusiasm and able to work proactively under own initiative
Organised and approachable
Good attention to detail
Company Funded Benefits
Along with a market competitive salary and discretionary bonus scheme, employees have the option to work flexibly in line with our hybrid working model and we would be happy to discuss this with you during the hiring process.
Generous holiday entitlement - with the option to buy up to an additional 5 days per year
A Holiday Banking scheme allowing you to bank untaken holiday to use another year
Group Personal Pension
Private Medical Insurance with self-funded option to cover family members
Employee Assistance Programme available to all employees
Personal Accident Insurance
Voluntary Benefits (funded by employee) including;
Cycle To Work scheme
Dental Insurance with option to include dependent children
Hitachi Europe Ltd is a social innovation company with headquarters based in Maidenhead, England. The company’s European operations employ over 550 people to deliver services and solutions to customers in several key business areas. The company's portfolio includes digital media products, industrial components and equipment, European procurement and sourcing, research and design, information systems.
HEU is also responsible for managing a Shared Services Group that provides the Company's business units with a range of innovative and effective common services that deliver value, create ‘lean’ processes and support growth and development - including HR, IT, Legal, Finance & Accounting, Corporate Communications & Sustainability, and Business Development.