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Sales Administrator

Location: Sunderland, POST-TWR, United Kingdom
Job ID: R0006521
Date Posted: Jan 26, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Role Overview

We are looking for the right individual to join our close-knit administration team in Sunderland. Working within the Sales team spread out across Europe, Middle East & Africa, you will be supporting them with duties such as pricing, lead time enquiries and order management. The role will consist of primarily handling all spare parts and complete product (compressors, dryers & filters) queries among other general administrative tasks. The right candidate will be able to work independently, show initiative and be a go getter.

This is a fixed-term role until April 2022, with the possibility of a permanent position.

Main Tasks and Responsibilities

  • Reviewing orders for accuracy – checking pricing, availability of parts, billing & shipping address.

  • Order processing of spare parts and complete product orders using JD Edwards ERP system

  • Configuring machines based on specifications provided by product specialists and distributors

  • Responding to pricing, lead time and general enquiries from existing and new customers

  • Liaising with various technical departments across multiple sites worldwide for assistance based on technical enquiries received from distributors

  • Notify customers on progress of orders and when ready to ship

  • Verifying documents package when orders are ready to ship

  • Investigating and resolving dispute resolutions (wrong part shipped, short shipment, damaged delivery)

  • Maintaining the ERP system up to date

  • General day to day administration (filling, answering telephone etc.)

Key Skills and Experience

  • Excellent communicator & team player

  • IT literate, including use of Word and Excel

  • Flexible, adaptable, full of enthusiasm and able to work proactively under own initiative

  • Organised and approachable

  • Good attention to detail

Benefits Package
Company Funded Benefits

Along with a market competitive salary and discretionary bonus scheme, employees have the option to work flexibly in line with our hybrid working model and we would be happy to discuss this with you during the hiring process.

  • Generous holiday entitlement - with the option to buy up to an additional 5 days per year

  • A Holiday Banking scheme allowing you to bank untaken holiday to use another year

  • Group Personal Pension

  • Private Medical Insurance with self-funded option to cover family members

  • Employee Assistance Programme available to all employees

  • Personal Accident Insurance

Voluntary Benefits (funded by employee) including;

  • Cycle To Work scheme

  • Gym Membership

  • Dental Insurance with option to include dependent children

  • Health screening

  • Dining card

Company Overview 
Hitachi Europe Ltd is a social innovation company with headquarters based in Maidenhead, England. The company’s European operations employ over 550 people to deliver services and solutions to customers in several key business areas. The company's portfolio includes digital media products, industrial components and equipment, European procurement and sourcing, research and design, information systems. 

HEU is also responsible for managing a Shared Services Group that provides the Company's business units with a range of innovative and effective common services that deliver value, create ‘lean’ processes and support growth and development - including HR, IT, Legal, Finance & Accounting, Corporate Communications & Sustainability, and Business Development. 

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