Parts Support Specialist / Parts Interpreter

About Us
Hitachi Construction Machinery Australia Pty Ltd (HCA) is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. At Hitachi, we offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'. In every action we take, appropriate resources are in place to ensure safety of all employees and those who work with us.

At Hitachi, we are here for the long haul.

Our Culture
You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future. We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Role
We have a new and exciting opportunity available for a Parts Interpreter to join our National Support Centre working from our Forrestdale office. This position will make you the first point of contact for inbound queries relating to machinery spare parts. By providing exceptional customer service you will interpret and identify appropriate parts whilst providing thorough parts technical advice on quality Hitachi products.

Responsibilities include:

• Being the first point of contact for inbound queries relating to spare parts but not limited to; pricing, parts, availability of stock, order enquires and much more
• Using electronic parts diagram or parts catalogue to identify and source parts for customers
• Reviewing customer orders ensuring they are correct, applying a high level of attention to details

As the ideal candidate you will possess the following key attributes:

• Parts interpreter experience and knowledge within related industries such as construction / mining equipment, agriculture, material handling and/or automotive industries
• A helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issues
• Ability to communicate with a diverse range stakeholder from various areas of our business, internally and externally
• Excellent time management and ability to be able to multitask and navigate between system and databases

Benefits
We are offering:

• A rewarding pay rate + the opportunity to earn company biannual bonuses
• Permanent Full Time Position
• Continuous training and upskilling with career development opportunities
• Rewarding employee benefits on a range of goods and services with exclusive staff discounts
• Supportive management who value your input in finding new and improved ways to achieving success
• Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

At Hitachi, we value our employees and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.