Meet The Team
Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.What You Will Be Doing
Provide L2 SAN/NAS Administration support in a large, enterprise client environment.What You Will Bring To The Team
Currently seeking a Spanish Speaking NAS/SAN L2 Administrator with 6+ years of IT experience, with the last 5 years focused on NAS / SAN Administration. Must have experience in SAN/NAS L2/L3 Support for EMC/Hitachi Storage devices.
Experience working in large, enterprise environments is a must.Required Skills
• 5+ years of IT experience
• Must have at least 3-5 years of solid NAS Administration experience in enterprise environments with greater than 20+ PB's of NAS
• Must be Spanish speaking to be able to support the Mexico Region
• Proficient with SAN/NAS Storage Technologies: EMC/Hitachi/NetApp (PMAX, VMAX, Unity, NetApp, VNX, XtremIO)
• Basic Unix skill - MUST
• SYMCLI experience - MUST
• Basic UNIX SCRIPTING - MUST
• Proficient in troubleshooting SAN/NAS issues: Connectivity, Performance, Provisioning, EMC Products, Replication
• Very good communication skills (Spanish a MUST): Written, Oral, Phone, Documentation
• The Level 2 Operations functions:
o Primary POC for storage service and support
o 24x7x365 Support
o COB/DR exercise
o Attendance on technical bridges with technology teams to drive resolution of incidents.
o Resolving incident tickets
o Performing Change Requests and Tasks
o Environmental oversight and root cause analysis for stability and reliability
o Maintain operational support documentation
o Perform scheduled housekeeping activities
o Make on-going improvements to event monitoring in agreement with level 3 teams.
o Understand and articulates the impact and importance of storage services in terms of business value and impact during technical and non-technical reviews to customers.
o Displays a sense of urgency around critical issues
o Internal/Vendor escalation
• 24*7 Support Model
• Rotational shift
• No Mandatory Sat/Sun off
• Proficient with day-to-day administration: Implementation, Configuration, Storage Allocation, Configuring CIFs/NFS
• Certifications Preferred: NCDA and/or any other NetApp Certifications, EMC Proven Professional and/or any other EMC Certifications, ITIL CertificationsOur Company
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Our people are our biggest asset, they drive our innovation advantage, and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension, and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.Our Values
We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge