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Service Supervisor | Townsville

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Location: Townsville, Queensland, Australia
Job ID: CJGHQ_1642976550
Date Posted: Feb 23, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture
A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

About the Opportunity
With strong growth in our service divisions, our successfully busy and friendly Townsville branch has an exciting opportunity for a Service Supervisor to join the team. In this role, you'll enjoy leading and positively enabling our Service Workshop and Field Service teams to meet and exceed service delivery, quality maintenance outcomes on Hitachi OEM product lines whilst overlooking expense control in line with budgets.

Focusing on ensuring a safety-first culture, you'll coordinate team activities to meet performance targets, timesheet deadlines and check that all service documentation is accurate and entered on time. You will enjoy partnering with our customers to resolve inquiries and liaise with suppliers and technical support to deliver Hitachi's promise of Total Customer Satisfaction.

About You - If you consider yourself to have the following, then we want to hear from you!

  • Safety Commitment - Proactive awareness and total assurance of Hitachi's number one priority
  • Leadership Experience - Motivating and positively enabling the service team with unwavering integrity. Values employee inclusion, coaching and true mentorship;
  • Customer Focus - Connected and committed to delivering Hitachi's promise of Total Customer Satisfaction
  • Driving team productivity - With motivation and initiative to plan work fronts efficiently and effectively to deliver quality outcomes
  • Personable and Professional Communication Skills - above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories
  • Technical Skillset - Technical experience and OEM level understanding of earthmoving equipment (or similar) will be highly regarded but is not essential to being successful in the role

Benefits
We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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