Field Service Technician

Description

POSITION SUMMARY:

The Field Service Technician will safely perform maintenance on H-E Parts International components at customer sites, perform maintenance on customer’s equipment fleets, perform daily workplace and equipment inspections. This employee will be responsible for reporting in writing a detail of work activities at the completion of every job. 

It is the responsibility of every H-E Parts International, employee to insure a safe work environment.  All H-E Parts International, employees share the responsibility to insure at the end of the day we return home safely to our families.  Our safe work environment value surpasses all other responsibilities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Safety – conduct all activities in a safe manner, utilizing PPE and adhering to company policy and alerting others regarding potential concerns.
• Adhere to all customer location and local policies.
• MSHA- maintain part 48 training and customer sites access trainings.

Essential Functions:

• Travel to various job sites.

• Disassemble, inspect, clean and reassemble mining equipment components
• Follow specifications and procedures in service manuals.
• Use all test and diagnostic equipment available.
• Perform minor welding and fabrication.
• Practice good housekeeping.
• Assist in ordering parts.
• Communicate job status, progress or problems to customers.
• Complete service reports.
• Other duties as assigned.

Tasks:

• Work with customers at site to maintain equipment fleets and components
• Coordinate shipping / receiving with warehouse personnel for parts sales
• Initiate warranty claims
• Works with technical support (Engineers, draftspersons, Quality Control, etc.)
• Submit daily / weekly reports to management

DECISION MAKING:

Position will not be required to make decisions that will directly impact the department. Occasionally will make decisions on customer sites.

INTERNAL/EXTERNAL CONTACTS:

Position requires collaboration with department managers and current/potential customers.

QUALIFICATIONS: EDUCATION and/or EXPERIENCE:

• Five (5) years’ experience in related field.
• Post High School education in diesel technology or related field.
• A professional, ethical and exceptional work-ethic is required for the candidate
• Excellent written, verbal and interpersonal communication skills
• Ability to maintain accurate and detailed records
• Must have intermediate computer skills in MS Office Suite (*MS Word, Excel, Access, Outlook, PowerPoint), and Internet
• All activities must be performed safely and with quality in mind. 
• Travel requirements will average 80% – 90% locally.

Preferred Qualifications

• Experience in the mining and/or industrial sector a plus.
• Work independently and be a team player within the department and the organization.
• Exhibit exceptional organizational skills and be a problem solver.
• Work completely and accurately under time constraints and deadlines.
• Work in a fast pace environment and prioritize multiple work assignments

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the role. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing the responsibilities of the FST, the employee is required to talk and hear.

• Standing for prolonged periods of time - up to 8 hours or more per day.
• Appearance at all times must represent the company image.
• Work area may have fluorescent lighting and air conditioning.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this position, the employee is regularly exposed to moving objects (materials handled and transported throughout the work area via cranes, fork trucks and other employees). The employee is frequently exposed to airborne particles. The employee is also frequently exposed to sharp and abrasive edges which may result in scrapes, cuts and bruises. The employee is occasionally exposed to humid conditions. The noise level in the work environment is usually loud.

SAFETY:                                                                                                       

All employees must complete initial Safety Training.  Employees must ensure compliance with all safety policies, procedures, and work practices established by H-E Parts International. Avoid any activity that creates or poses a serious hazard to themselves or others while working for H-E Parts International.  Immediately bring any safety concern to your supervisor, or others designated by departmental procedures.  If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health, discuss the issue immediately and directly with your supervisor.  Prior to operating any equipment supplied by H-E Parts International, employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established safety policies, standards, and procedures.