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Sr. Consultant (Oracle SCM Functional)

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Location: Kuala Lumpur Malaysia
Job ID: 1016604HV
Date Posted: Apr 7, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Project/Program Management

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Our Company
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Roles - Responsibilities
  • Participate in projects as they relate to Oracle and other business applications, working with both internal and external software providers, the Company's business and IT staffs
  • Be responsible for the business requirements, functional specification, design constraints, test plans and any other issues pertaining to the development of the solution.
  • Follow the Company's Solution Framework and Change Management process
  • Support the Company's current business processes and systems currently on Oracle eBusiness Suite and any related systems and applications.
  • Respond to customer calls via the Help Desk system (Service-Now) for Oracle eBusiness Suite applications support. Ensure that all details of the issue including the resolution are recorded in Service-Now and regular updates to customers are provided.
  • Resolve applications incidents within the Company's SLA.
  • Provide user training when requested
  • Provide support and advice to minor technical defects
  • Conduct appropriate knowledge transfer sessions to local team members of the Company, as requested by Manager
  • Month-end support as requested by the Company's Manager or any other designated Supervisor.
  • Support and provide timely deliverables and/or information as required by other projects in the above mentioned Oracle Modules and relevant business processes.
  • Document all change/project's design work, communications to stakeholders.
  • Document completed and fixed issues with root causes and resolutions, as well as in progress tasks for transitioning to next person when required.
  • Be contactable and provide after-office hour support as required.
  • Resource will also adhere to any required administrative procedures of the Company, such as consistently recording of weekly timecards and weekly report, following the Company's working hours and days.

Must Have Skills

Support Oracle EBS R12.2.10 or above of the below main modules but not limited to them
  • Oracle Distributions/Supply Chain (SCM)
    • Oracle Order Management
    • Oracle Inventory
    • Oracle Purchasing
    • Warehouse Management System (WMS)
    • Quality Management (QM)

Good to Have Skills
  • Oracle Technical skills

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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