Job ID: R0007356
Date Posted: May 24, 2022
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
POSITION TITLE: Service Desk Analyst II
POSITION STATUS: Full-Time
WORK LOCATION: Hillsboro, OR
WORK STYLE DESIGNATION: Onsite
FLSA STATUS (E or N): Hourly Non-exempt
TRAVEL REQUIRED: 0%
No relocation support provided. Work-style designation is 100% onsite at Company office.
NOTICE: Hitachi High-Tech America, Inc. (“HTA”) requires all employees to be fully vaccinated against COVID-19. All new hires will be required to provide proof of their vaccination status prior to their start date and will need to receive the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine on or before January 4, 2022, or no later than two weeks prior to their start date with HTA, unless they request and receive a medical or religious accommodation.
This position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the external Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international.
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
Post high school technical school or associates degree in computer science or similar discipline.
Bachelor’s degree – preferred.
EXPERIENCE AND TRAVEL REQUIREMENTS
Three (3) years minimum relevant IT experience required.
SKILLS AND ABILITIES REQUIREMENTS
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]