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Service Desk Analyst II

Location: Hillsboro, Oregon, United States
Job ID: R0007356
Date Posted: May 24, 2022
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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POSITION TITLE:                          Service Desk Analyst II

POSITION STATUS:                         Full-Time

WORK LOCATION:                          Hillsboro, OR

WORK STYLE DESIGNATION:     Onsite          

FLSA STATUS (E or N):                   Hourly Non-exempt

TRAVEL REQUIRED:                      0%

No relocation support provided. Work-style designation is 100% onsite at Company office.

NOTICE:  Hitachi High-Tech America, Inc. (“HTA”) requires all employees to be fully vaccinated against COVID-19.  All new hires will be required to provide proof of their vaccination status prior to their start date and will need to receive the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine on or before January 4, 2022, or no later than two weeks prior to their start date with HTA, unless they request and receive a medical or religious accommodation.

This position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the external Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international.


  • Install, configure and troubleshoot users’ PCs, printers, video, phones and network connectivity issues. {E}

  • Monitor tickets in the Service Desk system – escalation monitoring, ticket status changes, report generation. {E}

  • Conduct onboarding training programs to assist new employees in setting up their PCs. {E}
  • Maintain managed and unmanaged asset inventory including receiving, tagging, storing and updating electronic records. {E}

  • Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects. {NE}


Post high school technical school or associates degree in computer science or similar discipline.

Bachelor’s degree – preferred.


Three (3) years minimum relevant IT experience required.


  • Extensive knowledge of Microsoft applications, including Windows 10, Microsoft Office products, up to the latest version, and Active Directory.
  • Familiarity with OKTA or similar identity and access management software.
  • Familiarity and basic understanding of Microsoft networking fundamentals.
  • Excellent verbal/written communications skills.
  • Ability to provide support over the phone, via screen sharing or remote control, chat and email.
  • Strong troubleshooting skills.
  • Work independently making decisions as needed regarding end user needs.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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