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Field Service Engineer I (ASD - Southern CA)

Location: Remote -, California, United States
Job ID: R0007133
Date Posted: May 15, 2022
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: Yes

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Description

POSITION TITLE:                             Field Service Engineer I

DIV/DEPARTMENT NAME:           Life Science Division (LSD) / AI Service

POSITION STATUS:                         Full-Time

WORK LOCATION:                          Work Remotely from Southern California Area to visit customer sites

WORK STYLE DESIGNATION :     Customer Remote  

FLSA STATUS (E or N):                   Non-Exempt Hourly

TRAVEL REQUIRED:                      95% (Combination of travel by car/air as needed)

NOTICE:  Hitachi High-Tech America, Inc. (“HTA”) requires all employees to be fully vaccinated against COVID-19.  All new hires will be required to provide proof of their vaccination status prior to their start date and will need to receive the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine on or before January 4, 2022, or no later than two weeks prior to their start date with HTA, unless they request and receive a medical or religious accommodation.

POSITION SUMMARY

In this developmental position, the Field Service Engineer (FSE) is spending a large portion of their time training under close supervision.  The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company policies and procedures to perform routine tasks.  The FSE learns the hookup process for specific tools as well as their basic operation.  Continued training programs are given to develop specific instrument skills, knowledge, and service techniques.  The FSE is interfacing with customers and developing relationships with co-workers and managers working in the analytical instrumentation market.

PRIMARY RESPONSIBILITIES

  • Complete assigned On the Job Training (OJT) with the goal of instrument certification (50%)
  • Complete assigned formal training with a grade of 75 or more on all tests (25%)
  • Pick up and return messages and service calls from customers in a manner meeting service department policies (10%)
  • Maintain appropriate records of all work performed in company service system (5%)
  • Manage and maintain traveling inventory according to department policies and procedures (3%)
  • Protect and maintain company property (i.e., traveling inventory, company car, test equipment, tools, etc.) (2%)
  • Fill out timecard and expense reports weekly (2%)
  • Maintain record of all training received (2%)
  • Comply and adhere to company policies
  • Portray professionalism and pride in appearance while conforming to policies
  • Provide a positive attitude to all employees and customers
  • Other duties as assigned (1%)

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

  • AS degree in Electrical. Electronics Engineering, Physics, or Chemistry or equivalent combination of education and experience required
  • BS degree in Electrical, Electronics Engineering, Chemistry or Physics preferred

EXPERIENCE AND TRAVEL REQUIREMENTS

  • Knowledge of analog and digital circuitry
  • Experience using digital volt meters, oscilloscopes, hand tools, and computers
  • Ability to read electrical schematic
  • Basic knowledge and understanding of physics and chemistry
  • Must have and retain valid driver’s license in resident State.  Must be insurable by our insurance company
  • Must be eligible for and receive company credit card
  • Willingness to relocate and/or travel. No relocation support provided.

SKILLS AND ABILITIES REQUIREMENTS

SAFETY REQUIREMENTS

  • Demonstrate strong work ethic
  • Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customer
  • Demonstrate ability to effectively communicate information to customers and management regarding service activities and schedules
  • Demonstrate ability to follow precise instruction
  • Demonstrate ability to perform selected routine service calls (Preventive Maintenance and Basic Emergency Service) on one or more models of a product line (measured by instrument certification)
  • Demonstrate ability to hookup and obtain a signal on instruments selected by immediate manager
  • The ability to work from schematics using various test equipment and mathematical calculations specific to chromatography and spectroscopy equipment
  • Ability to effectively interface with customers, service department personnel and others
  • Ability to provide preventive maintenance and basic emergency service on specified instruments

POSITION - SAFETY RISKS AND HAZARDS

·As designated, potential risk depending on equipment being serviced

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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