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Operations Manager - Engine Solutions - Onsite Daily

Location: Seattle, Washington, United States
Job ID: R0007626
Date Posted: May 24, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Engine Solutions US
Profession (Job Category): Production & Skilled Trades
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others is essential. A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised and persuasive communication style. Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical. While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position. The emphasis is on results, and effective systems that achieve results through and with people. The job environment is flexible, constantly changing and provides growth opportunity, recognition and reward for the achievement of business results.


The Operations Manager has oversight of H-E Parts Engine Solutions operations.  This position has primary responsibility for company profitability and cost control.  Success is ultimately measured by operating profit against budget.

As the site manager overseeing two shops, the Operations Manager has responsibly for the quality of product and service we provide, corporate inventory and meeting customer expectations.  The manager regularly interacts with sales management, manufacturing and supply chain to monitor the timeliness of delivery, service support and customer relationship satisfaction.  In all activities, the manager promotes safe and ethical conduct personally and corporately.


Safety & Communications

  • Ensure everyone goes home safe, every day
  • Provide clear and effective communication with all employees, peers and executive management
  • Coordinate, implement and enforce all safety, health and environmental rules and regulations
  • Clearly communicate employee expectations and regularly provide formal and informal feedback regarding employee performance
  • Maintain key metrics to monitor the performance of the business and share during weekly production meeting


  • Ensure customer expectations are clearly defined and routinely met
  • Ensure customer communication, support and product deliveries are performed on time, within budget and with the highest levels of quality
  • Ensure quality of product being supplied meets customer expectations
  • Ensure the Sales Department is supported with excellence


  • Oversight of all machining, manufacturing and supply chain functions
  • Ensure repair and manufacturing procedures are documented, current, communicated and followed
  • Promote a quality culture, reducing in-house rework and customer warranties through effective root cause analysis and corrective action
  • Maintain a “LEAN” environment, continuously improving processes and reducing waste
  • Chair Production Meeting to establish, revise and communicate priorities
  • Lead all vendor negotiations to support the annual business plan
  • Promote efficient and productive interactions between external and internal customers.
  • Develop annual budget and 3-Year forecast, with assistance from Sales Department


  • Bachelors degree in Operations, Production Management, Business or related area
  • 10 or more years experience in management of machine shop production, engines, mining or related field.
  • Valid Drivers License and Passport
  • Ability to travel up to 20%, including international travel, which entails meeting various country vaccination and testing requirements


Employee will be expected to work overtime to meet completion schedules as the need arises.  Employee will be required to work off shifts as the need arises. 

What we offer:

  • Competitive Salary
  • Excellent Benefits
  • 401K with match
  • PTO and Holidays paid
  • Management Annual incentive Bonus

Excellent opportunity to see results of your hard work and efforts! Great team members are waiting to work with you.

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