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Branch Manager

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Location: Mackay, Queensland, Australia
Job ID: R0007540
Date Posted: Sep 12, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: H-E Parts International Mining Solutions Pty Ltd
Profession (Job Category): Production & Skilled Trades
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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The Branch Manager is responsible for the day to day management of the business operations


  • Conduct all activities in a safe manner whilst adhering to SH&E policies and statutory regulations and alerting others regarding potential concerns.
  • Ensure adherence to the Quality Assurance system and that all documentation under your control conforms to Quality and Management Systems. Promote company values
  • Comply with all company policies, standards, specifications and systems
  • Present themselves for work in a fit state
  • Perform their duties to the best of their ability
  • Turn out work of a consistently high quality with minimal rework
  • Carry out reasonable instructions given by your supervisor.


Operational Requirements

  • Optimising customer satisfaction by liaising with customers.
  • Contributing to the sales planning, analysis information.
  • Contribute to the production of the sales budget.
  • Prepare and supply customer quotations.
  • Negotiate with customer regarding warranty claims and complaints.
  • Maintain the company’s high standard of business ethics in dealings with customers, suppliers and subcontractors.
  • Commence, maintain, and update delivery data and keep the customer informed of any changes to supply.
  • Negotiate and purchase of parts and services to ensure best quality, price and delivery.
  • Liaise with subcontractors in relation to the company and customer requirements.
  • Liaise with other departments/branches to optimize customer satisfaction, delivery, quality and cost outcomes.
  • Enter and update all relevant information required by company systems and procedures.
  • Manage the administration of the branch.
  • Management of all Branch Personnel.
  • Relieving duties at other Branches as and when required.
  • Maximise job profitability.
  • Contribute to continuous improvement activities.
  • Manage the stock levels held within the branch.
  • Ensure compliance of the branch with all relevant policies, ISO management and Hitachi JSOX requirements
  • Provide cultural and strategic leadership to guide the branch to the company vision and goals
  • Be responsible for the performance of the branch to deliver the budget and EBIT expectations.
  • Oversee the implementation of systems to improve workflow through the workshop as part of the operational team;
  • Assist in the compliance audit procedures.
  • Conduct regular safety observations with workshop employees

Employee Management

  • Develop and support a performance-based culture and actively implement the company performance review process.
  • Work with Human Resources department in relation to employee disciplinary matters.
  • Provide group and one to one coaching and training to employees using company approved resources.
  • Participate in the investigation and resolution of complex workplace disciplinary or Workers Compensation cases with the Human Resources department.

Training and Development of Employees

  • Contribute to the ongoing development and improvement of employee knowledge.


  • Entry of data to Pronto

Strategic Projects

  • Actively contribute to and participate in the delivery of strategic initiatives and projects as required.


  • All employees must complete initial HEPI Induction Training. 
  • Employees must adhere to all Health & Safety, Environmental and Quality policies, procedures, and other work practices established by HEPI or governed authorities.
  • Avoid any activity that creates or poses a serious hazard to themselves or others while working for HEPI.
  • Immediately bring any safety concern to your supervisor, or others designated by departmental procedures.  If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health or non-compliant, discuss the issue immediately and directly with your supervisor. 
  • Prior to operating any equipment supplied by HEPI, employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established policies, standards, and procedures.  

The specific position description of the employees function within the organisation gives a general indication of the duties to be performed, however, the duties are not be considered restrictive and are not be limited to those listed.


Business and Technical Systems

  • Knowledge of current OH&S legislation and best practice.
  • Computer literate with intermediate Microsoft products, Word, Excel, Powerpoint and Outlook.
  • Knowledge of Pronto Database or ERP system. Able to plan, develop and maintain electronic and paper-based filing systems.

Academic and Trade Qualifications

  • Minimum Certificate IV in Management
  • Ability to work with a wide range of people and communicate effectively at all levels of the organisation.

Work Experience

  • 5-10 years’ experience in similar position
  • Knowledge of current OH&S legislation and best practice.
  • Computer literate with intermediate Microsoft products, Word, Excel, Powerpoint and Outlook.
  • Knowledge of Pronto Database or ERP system. Able to plan, develop and maintain electronic and paper-based filing systems.

Preferred Competencies

  • Tertiary qualification in business / management
  • Experience with Pronto
  • 10+ years’ experience
  • Advanced computer skills
  • Previous experience working in mining / manufacturing industry.


  • Excellent communication skills including well developed written and verbal skills.
  • Mature interpersonal skills
  • Demonstrated experience in working effectively with people from diverse backgrounds.
  • Exceptional time management skills
  • Exposure and understanding of business operations
  • Good analytical skills
  • Absolute discretion in dealing with confidential matters.
  • Ability to work both independently and as a team member.
  • Good organisational skills.
  • High level of initiative and judgment
  • Able to plan, develop and maintain electronic and paper-based filing systems.
  • Able to work in busy conditions, subject to tight timeframes and with competing demands.
  • Commitment to quality and the concepts of continuous improvement.
  • Willingness to work additional hours to meet the demands of the role.
  • Solid grasp of numbers and high degree of accuracy for statistics and reporting.
  • Ability to travel when required.
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