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Customer Success Management, Specialist

Location: Causeway Bay Hong Kong
Job ID: 1017424HV
Date Posted: May 11, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): CS&S

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Job Description:
It is required to have a dedicated resource responsible for monitoring and enhancing customer experience and retention of major account in Hong Kong. Serves as an advocate for the customer, and ensures their perspectives are understood and addressed, resulting in retention and improved delivery of products and services. Works closely with sales, technology and marketing to create a strategy aimed at customer development, retention, and expansion.

Hitachi Vantara combines technology, intellectual property, and industry knowledge to deliver data-managing solutions that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Join our team and our employee-focused culture and help drive our customers' data to meaningful customer outcomes.

The Role:
We are conversing Customer Success Management, Specialist of A few Key Enterprise Accounts.

Responsibilities
It is required to have a dedicated resource responsible for monitoring and enhancing customer experience and retention of this VIP customer. Serves as an advocate for the customer, and ensures their perspectives are understood and addressed, resulting in retention and improved delivery of products and services. Works closely with sales, technology and marketing to create a strategy aimed at customer development, retention, and expansion.

Qualifications
Requires over 8 years related experience. Post graduate course work may be desired.

Have post-sales support experience prefered.

Fluent in Cantonese speaking.

Fluent in English on both speaking and writing.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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