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Product Support Representative

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Location: Hibbing, Minnesota, United States
Job ID: R0008293
Date Posted: Sep 12, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Dom-Ex LLC
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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The Product Support Representative is one of the primary contact persons for customers of H-E Parts Dom-Ex. This position primarily consists of telephone and e-mail outbound marketing of H-E Parts Dom-Ex products to assigned customers.


  • Conduct all activities in a safe manner, utilizing PPE and adhering to HEPI policies and statutory regulations and alerting others regarding potential concerns.
  • Utilize your best effort to service H-E Parts Mining’s customers within the assigned territories. Be the advocate for your customers and facilitate the use of all company resources. 


Market and sell H-E Parts Dom-Ex products to assigned customers and develop new customers as well. To achieve stated and approved sales objectives as defined by management. Answer customers' questions about products, availability, product uses, and credit terms. Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations. Be competent in on-line research systems, including Cat SIS and Komatsu. Coordinate shipping / receiving with warehouse personnel Collaborate with colleagues to exchange information such as strategies and marketing information. Attend industry functions such as trade shows, professional and industry meetings, as directed by their direct supervisor.


Position will be required to make decisions that will directly impact the department.


  • 2-year Associate Degree or Commensurate Experience preferred
  • 3 or more years of sales experience in the related industry.
  • MS Office Suite (*MS Word, Excel, Access, Outlook, PowerPoint), and Internet
  • Excellent written, verbal, and interpersonal communication skills
  • Fluency in spoken and written English.

Preferred Qualifications:

  • The ideal candidate will have experience in the mining and/or industrial sector. 
  • Operate office equipment including, but not limited to, computer, digital photography, fax machine, and multi- line telephone.
  • Work independently and be a team player within the department and the organization.
  • Work completely and accurately under time constraints and deadlines.
  • Work in a fast pace environment and prioritize multiple work assignments
  • A professional, ethical, and exceptional work-ethic.
  • Memorization skills are a plus for this position as there is a lot of information to retain.
  • Ability to maintain accurate and detailed records


These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the role. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing the responsibilities of the PSR, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is move throughout the office and reach with arms and hands. Vision abilities required by this job include close vision. Work is performed primarily in a standard office setting.

  • Sitting for prolonged periods of time - up to 8 hours or more per day.
  • Appearance at all times must represent the company image.
  • Work area may have fluorescent lighting and air conditioning.


The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this position, the employee is occasionally exposed to moving objects (materials handled and transported throughout the plant via cranes, fork trucks and other employees). The employee is occasionally exposed to airborne particles. The employee is also occasionally exposed to sharp and abrasive edges which may result in scrapes, cuts and bruises.


All employees must complete initial Safety Training.  Employees must ensure compliance with all safety policies, procedures, and work practices established by H-E Parts International. Avoid any activity that creates or poses a serious hazard to themselves or others while working for H-E Parts International.  Immediately bring any safety concern to your supervisor, or others designated by departmental procedures.  If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health, discuss the issue immediately and directly with your supervisor.  Prior to operating any equipment supplied by H-E Parts International, employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established safety policies, standards, and procedures.  

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