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Service Delivery Manager

Location: National France
Job ID: 743999813725441HS
Date Posted: Apr 23, 2022
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

At Hitachi Solutions Europe we are the leading European Microsoft Gold Partner for Microsoft Dynamics 365, Microsoft Power Platform and Analytics areas. As part of our existing teams, we have extensive knowledge and experience in Azure development. We are now looking to complement this success by investing to grow this area by offering independent Azure offerings. For more information, visit https://www.hitachi-solutions.fr/ .

Job Description

We are looking for someone who :
  • Has a passion for Service Delivery and Dynamics365 solution adoption
  • Is passionate about customer satisfaction and continuous service delivery improvements.
  • Drives customer growth by understanding your customers needs. Deliver excellent customer service to ensure retention
  • Is an advocate for the Hitachi brand.
  • Has an ability to work with all internal teams and Hitachi departments to enhance customer processes and relationships.

Responsabilities :
  • Lead and engage key account customer stakeholders. Establish a trusted advisor relationship with business decision makers
  • Act as an escalation for the Application Support processes. Ensure support contract conditions are met and delivered to a high standard
  • Conduct Service Architecture workshop to identify customer services and support requirements
  • Collaborate with internal stakeholders to establish a 'One Hitachi - One Customer' relationship across all departments
  • Ability to understand the customer's business process/ problems and position new services to support these processes

Qualifications

Requirements :
  • 5-7 years as an SDM /CSM
  • Strong interpersonal skills
  • Previous exposure to D365 is preferable
  • Previous exposure to project management methodologies. Is preferable
  • Excellent written, oral and presentation skills
  • French and English speaking

Additional Information

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy
Policy located at https://www.hitachi-solutions.fr/politique-de-confidentialite/ )
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