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Transition manager with English and German

Location: Sofia, Sofia City Province, Bulgaria
Job ID: 743999816237964HS
Date Posted: Apr 1, 2022
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit https://www.hitachi-solutions.co.uk/ .

Job Description

Key Responsibilities
  • To ensure the smooth transition into service of implementations and major changes.
  • To own and manage the Transition Management process within the process management team.
  • To be responsible for continuous service improvement for the Transition into Service process.
  • Project manage a client transition into service until service stabilisation.
  • Communicate effectively with internal and external stakeholders throughout the lifecycle of the transition.
  • Adhere to relevant escalation processes to highlight transition risks and issues.
  • Regularly review the outcomes of the Service Transition projects to determine corrective actions.
  • Maintain and contribute to KPIs to support improvements in the quality of delivery.
  • Create & manage Service Transition trackers and service readiness plans.
  • Produce Transition project artefacts, including Plan-on-a page, RAID logs, Knowledge Transfer and Acceptance into Service reports.
  • Manage and report Transition budget against actual spend.

Qualifications

Key Competencies

Essential:
  • Experience of managing the handover from a Project to BAU live environment.
  • Ability to produce reports, organise and deliver stakeholder meetings.
  • ITIL Service Management knowledge including some of the following areas: Change / Incident / Problem / Release
  • Service Transition planning and support.

Personal Attributes:
  • Excellent communicator
  • Ability to remain calm under pressure
  • Attention to detail
  • Confident and assertive
  • Passion for customer service
  • Strong drive to deliver value
  • Highly organised, structured, self-starter
  • Team Player
  • Willing to learn

Qualifications:
  • ITIL V4
  • ITIL Service Transition
  • Demonstratable knowledge of transition processes and procedure
  • Fluent English and German

Additional Information

What we offer:
  • Competitive salary plus annual bonus
  • Premium level Health insurance
  • Monthly vouchers/Lifestyle supplement
  • Monthly travel allowance
  • Additional holidays
  • Internal mentoring program
  • Specialised trainings
  • Option for flexible working hours or home office
  • Modern office with excellent access to transport
  • Drinks & Fruit office supply
  • Professional & Friendly work environment
  • Company events and Team Buildings
  • Opportunity to grow your career and work with international teams

This role is based in Sofia, Bulgaria.

In responding to this application you are explicitly giving your permission under General Data Protection Regulation (GDPR) & the UK Data Protection Act 1998 (DPA), for Hitachi Solutions Europe Limited to collect your information, store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limited's Data Retention Policy. For more information please refer to our Privacy Policy located on http://www.hitachi-solutions.co.uk/.
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