Job ID: R0008510
Date Posted: May 11, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: H-E Parts International Canada Ltd.
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Experienced
Job Schedule: Full time
The Customer Service Manager ensures that our customers receive outstanding customer service in our efforts to achieve service excellence. The expectation is to provide coaching and training to ensure that transactions are completed in a professional manner.
It is the responsibility of every H-E Parts International, Mining Solutions employee to ensure a safe work environment. All H-E Parts International, Mining Solutions employees share the responsibility to insure at the end of the day we return home safely to our families. Our safe work environment value surpasses all other responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED EDUCATION and/or EXPERIENCE
DESIRED KNOWLEDGE, SKILLS & ABILITIES:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Customer Service Manager. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing the responsibilities of the Customer Service Manager, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is move throughout the office and reach with arms and hands. Vision abilities required by this job include close vision. Work is performed primarily in a standard office setting.
All employees must complete initial Safety Training. Employees must ensure compliance with all safety policies, procedures, and work practices established by H-E Parts International. Avoid any activity that creates or poses a serious hazard to themselves or others while working for the company. Immediately bring any safety concern to your supervisor, or others designated by departmental procedures. If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health, discuss the issue immediately and directly with your supervisor. Prior to operating any equipment supplied by the company, employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established safety policies, standards, and procedures.