Dynamics CE Principal Architect, Professional Services and CPG

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer's experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

The Hitachi Solutions Customer Engagement (CE) Practice delivers solutions to customers in North America, organized by regional and industry business units. A CE Principal Architect is assigned to support each region/IBU and has the following responsibilities:

Responsibilities:

• Provide estimates for opportunities in assigned region/IBU
• Work with CE Director to proactively monitor CE service delivery in assigned region/IBU.
• Work with IBU Leaders to establish and foster community for IBU
• Evangelize IBU specific solutions within CE practice
• Work with Innovation team and provide Industry SME input for IP backlog
• Drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy
• Serve as clients' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements
• Identify the client's sales, marketing and customer service requirements through discovery meetings
• Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements using SQL Server Reporting Services
• Conduct end-user training and create and maintain knowledge transfer documentation
• Develop and continue to refine CRM implementation standards and tools
• Present tailored demonstrations of the technology solution
• Perform in a manner consistent with the Hitachi Pillars of Strength

Qualifications

• Minimum 10 years' experience designing and architecting industry specific solutions customers with Microsoft technologies
• Good understanding of industry standards and common business problems
• Track record of engaging with industry executives, product owners and business leads
• Adept at conducting design workshops and facilitation across a range of stakeholders and client audiences
• Strong CRM industry and product knowledge
• 6+ years of Dynamics experience as a Functional Consultant or Architect
• 4+ years of experience in system design (8+ years for a Senior Architect)
• 4+ years implementing CRM applications such as Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service etc... (8+ years for a Senior Architect)
• Familiarity with relational database concepts
• Strong Business Analysis skills including requirements and business process elicitation & documentation.
• Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed

Preferred Education/Skills:

• Bachelor's Degree in Computer Science, CIS, Engineering, or related field is preferred
• Microsoft CRM Application certification a plus (MB-200, MB-210-240 and MB-600)
• Business Analysis Certification (CBAP or similar)
• Microsoft SharePoint and Business Intelligence experience a plus
• Experience in manufacturing, insurance and/or banking industries
• Experience with Azure DevOps or similar tools

Reports to:
• CE Consulting Services Director, IBU

Collaborates with:
• Practice Leadership (Practice Directors, Capability Leads, Industry Principal Architects etc.)
• Industry Business Unit General Managers
• Regional General Managers
• Client Services Vice Presidents & Client Services Principals
• Project Services Leader
• Project Management Office
• Innovation Principal Product Managers

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.