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Branch Supervisor - Somerton

Location: Somerton, Victoria, Australia
Job ID: KAQG6_1650407880
Date Posted: Apr 19, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

About the role

We have an exciting opportunity for a Branch Supervisor to play a critical role in coordinating Workshop and Field Service operations. This role will be a permanent Full Time role based at our Somerton Branch and will directly report in to the Victorian Service Manager.

You will be responsible for:

  • Day to day management and supervision of our workshop technicians
  • Provide ongoing communication to the customer and ensure the best quality service is received
  • Provide the customer with quotations for all service quote requests
  • Check customer warranty and credit status for each service work order
  • Supervise Invoicing of all work orders and service warranty claim processing
  • Provide Service Manager with variations to agreed service invoicing amounts and any required adjustments
  • Liaise with Service Admin, Parts and CSR staff to advise job requirements
  • Maintain workstation cleanliness by adopting a 5S culture

To be successful in this role:

  • You will hold a relevant trade qualification
  • Sound technical knowledge of earthmoving equipment
  • Previously attended Project Management and OH&S Training
  • Experienced in Planning and scheduling of service work
  • Have an understanding of labour recovery principles
  • Strong computer skills with Microsoft based applications
  • Ability to maintain good working relationships with customers and peers

Benefits

We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + fully maintained vehicle + company biannual bonuses! $$$
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business

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