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Technical Consultant

Location: New Delhi, Delhi, India
Job ID: R0008615
Date Posted: May 27, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi India Pvt, Ltd.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

Responsibilities:

Post-sales support

  • Perform installation, setup, and configuration of hardware such as x86-based servers, NAS storage systems, Troubleshooting capabilities of Windows Server OS, Sound knowledge of AD, DNS, Group policy etc, tape drives and tape libraries, LAN switches (Layer 2 and Layer 3), desktop computer and notebooks.

  • Perform installation, setup, and configuration of server and desktop operating systems, such as Microsoft Windows Server 2016, 2019 and newer, Microsoft Windows 10 and newer, Linux (Red Hat Enterprise Server, SUSE Linux Enterprise Server), standard applications on desktops such as Microsoft Office 365, email clients, antivirus clients, encryption etc.

  • Upgrade hardware components such as hard disks, memory, I/O adapters in servers and storage systems.

  • Upgrade Operating Systems and install patches and troubleshooting of OS. 

  • Perform installation, setup, and configuration of data backup / restore solutions such as Symantec Backup Exec / NetBackup, and able to provide advice to customers on backup policies.

  • Remote operation of Data centre

  • Knowledge of LAN, WAN, IP segments, basic installation of Firewall, L3/L2 switches, router etc will be added advantage

  • To find out and understand the detail requirements of configuration settings from customers before installation and configuration starts.

  • To coordinate and manage the progress of the installation and implementation of projects.

  • Produce full documentation of systems setup and configuration upon completion of job / project.

  • Provide on-site and remote support to customers to solve technical problems on products and solutions we sold to customers.

  • Provide daily, weekly, and monthly status report and updates to customer and manager / superior on job and project.

  • Always seek opportunities to pick up skills in products outside of main focus.

  • Works as a team with other solution teams to ensure customer focus.

  • Works as a team with other solution teams to ensure integrity of the entire technical team.

  • Assist other team members in projects and technical issues that require skills and knowledge that acquired from previous jobs and experience, such as networking, network security, etc.

  • Meet KPI’s set for technical support.

  • Any other duties or assignment as and when assigned by the management from time to time.

Research & Development

  • Learns new technical knowledge via testing and research.

  • Be initiative to learn new technical knowledge on both focus and non-focus solutions/products.

  • Properly documents all results of tests and researches in knowledge base.

  • Meet KPI’s set for research and development.

  • Any other duties as and when required by the management from time to time.

Pre-sales support

  • To conduct and understand requirement studies with prospects and customers.

  • To propose suitable products and specifications that address customers' and prospects' needs.

  • To present, explain, and up sell our products and solutions to customers / prospects.

  • To propose proper scope of work to install and implement the proposed products and solutions to customers / prospects.

  • To prepare complete proposal to customers on solutions that is suitable and meets customer’s needs.

  • Work closely with sales team to ensure deals are closed.

  • Perform pre-sales activities including product demo, proof-of-concepts, and product presentation

  • Provide daily, weekly, and monthly status report and updates to customer and manager / superior on job and project.

  • Any other duties or assignment as and when assigned by the management from time to time.

Certification

  • Obtains technical certification on identified focus products/solutions within the probation period on major focus products such as VMware, HDS, Microsoft, Symantec, and Trend Micro.

  • Any other duties as and when required by the management from time to time.

Job Requirements

  • Minimum degree in IT related studies.

  • At least 5 years’ experience in IT technical experience on servers, storage, network / cabling, or systems management.

  • Good communications skills with English in verbal and writing.

  • Overall 8-10yrs of experience with 2-3 yrs in Project management

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