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Product Support Reliability Engineer - Perth

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Location: Greystanes, New South Wales, Australia
Job ID: XMY8Y_1650604934
Date Posted: May 22, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renowned for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity

HCA has an exciting opportunity for a motivated Reliability Engineer to join our Perth based CSG Product Support team to support our regional branch operations and mining customers. This permanent role will challenge you to apply innovative solutions across our range of mining products and services while building a long-term career in a global company. As a Product Support Reliability Engineer, you will be responsible for asset integrity and reliability engineering activities for the Hitachi mining equipment range of products.

Main responsibilities;

  • Assess equipment reliability and component life characteristics by evaluating machine data and statistical analysis of fault trends
  • Provide equipment reliability summaries and periodic reporting of current issues across various fleets and operations
  • Execute defect elimination and undertake reliability improvements
  • Develop & drive product improvement opportunities
  • Provide high level technical support to our teams and customers
  • Effectively communicate and liaise with internal and external stakeholders

You will have:

  • High level of attention to detail and the ability to apply critical thinking, analysis and identify continuous improvement opportunities
  • Proven technical understanding of key disciplines, such as mechanical/electrical systems; schematics, drawings & manual interpretation
  • Ability to work successfully within a team and autonomously
  • Proven experience in a Technical or Product Support role
  • Mining industry experience
  • Relevant engineering tertiary qualification
  • Current driver's license


  • Exclusive staff discount on a range of goods and services
  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + discretionary biannual bonuses! $$$
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of an organisation which genuinely values and ensures everyone is happy and safe at work

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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