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PG System Integration Support - Hitachi Payments

Location: Chennai, Tamil Nadu, India
Job ID: R0008714
Date Posted: May 27, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi India Pvt, Ltd.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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Job Title: PG System Integration Support / Technical Support Engineer

Grade: Manager

Location: Chennai

Company: Hitachi Payments

Salary Range: 11 - 12 LPA

Company Overview:

Hitachi Payment Services is a premier payment solutions provider empowering banks and merchant aggregators with a comprehensive array of technology-led cash and digital payment solutions. Our solutions enable high level of customer satisfaction and have redefined the way payments are fulfilled today. As a 100% subsidiary of Hitachi Ltd., we leverage Hitachi’s Social Innovation Business philosophy, technology expertise and customer-centric approach to provide a future ready world-class platform today and for the future.

Job Purpose:

Primary responsibility will be assisting our merchants through an inbound phone queue and helping to resolve inquiries with the integration of payment processing services.


  • Interact with the merchants for successful integration. Verify the feasibility, analyse the readiness or prerequisites available with merchant for integration with payment gateway. Identify and highlight the missing areas.

  • Create a setup for the merchant in test environment and resolve Payment Gateway related issues UAT and Production both on daily basis. Ensure timely response with the observation to ME.

  • Troubleshooting merchant issues while integrating with Payment Gateway.

  • Uploading merchant Logo-CSS file for their website.

  • Solve queries of Merchants related to Gateway.

  • Studying, analysing and explaining (if necessary) Merchant Integration Document.

  • Responsible for moving merchant into production.

  • Coordinate with banks in case of any Technical issues and solve them

  • Querying database for updating, retrieving data from multiple tables and providing the update and records to merchants as per their requirements.

  • Providing Remote integration support to the merchants for the applications designed in Asp.Net, JSP, PHP and ASP through Net meeting.

  • Update FAQs with steps for newly identified issues

  • Coordination with different departments necessary for solving any issue

  • Critical insight on designs and ability to review code at a basic level.


  • B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization, BCA in Computers

  • Any Postgraduate in Any Specialization


  • Work experience for 10 to 12 years

  • Good knowledge of financial software development such as Payment Gateways, transaction processing

  • Basic knowledge of programming languages like .net,Php,java,html.

  • Knowledge of integration in, java, PHP, IOS, Android and SQL

  • Knowledge of DBA and SQL queries

  • Worked on Payment Application and Troubleshooting integration issues for enterprise applications.

  • Knowledge for wallets, UPI, net banking, card gateway

  • Critical insight on designs and ability to review code at a basic level.

  • Ability to read, write and speak in English

Apply Now!

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