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Service Delivery Manager with English and German and/or French

Location: Sofia, Sofia City Province, Bulgaria
Job ID: 743999821800043HS
Date Posted: Apr 26, 2022
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit https://www.hitachi-solutions.co.uk/ .

Job Description

The candidate will
  • Have a passion for Service Delivery and Dynamics365 solution adoption
  • Be passionate about customer satisfaction and continuous service delivery
  • improvements.
  • Drive customer growth by understanding your customers needs. Deliver excellent customer service to ensure retention
  • Be an advocate for the Hitachi brand.
  • Have an ability to work with all internal teams and Hitachi departments to enhance customer processes and relationships.

Responsibilities
  • Lead and engage key account customer stakeholders. Establish a trusted advisor relationship with business decision makers
  • Act as an escalation for the Application Support processes. Ensure support contract conditions are met and delivered to a high standard
  • Conduct Service Architecture workshop to identify customer services and support requirements
  • Collaborate with internal stakeholders to establish a 'One Hitachi One Customer' relationship across all departments
  • Ability to understand the customer's business process/ problems and position new services to support these processes

Qualifications

Requirements
  • 5-7 years as an SDM /CSM
  • English and German language and/or French language
  • Strong interpersonal skills
  • Previous exposure to D365 is preferable
  • Previous exposure to project management methodologies is preferable
  • Excellent written, oral and presentation skills

The Service Delivery Manager will report to the Head of Service Delivery and this will be a 85% client facing role.

Additional Information

We offer
  • Competitive salary and annual bonus
  • Additional Premium Level Health Insurance
  • Monthly Vouchers/Lifestyle Cash Supplement
  • Monthly Travel Allowance
  • Multisport Card
  • Additional Holidays
  • Specialised Training
  • Option for Flexible working hours or home office
  • Modern Office with excellent access to transport
  • Drinks & Fruit Office Supply
  • Professional & Friendly work environment
  • Company events and Team Building
  • Excellent Work-Life balance
  • Opportunity to grow your career and work with international teams

Role is based in Sofia, Bulgaria.

In responding to this application you are explicitly giving your permission under General Data Protection Regulation (GDPR) & the UK Data Protection Act 1998 (DPA), for Hitachi Solutions Europe Limited to collect your information, store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limited's Data Retention Policy. For more information please refer to our Privacy Policy located on http://www.hitachi-solutions.co.uk/.
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