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Head of CRM - Marketing and Sales (Global)

Location: Wallisellen, Zürich, Switzerland
Job ID: R0009205
Date Posted: May 4, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: Yes

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Our Company

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives.  Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields.  Together, we share the Hitachi group identity and put it into practice worldwide.

With a mission to deliver the best experience to employees and customers you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales. 

What you’ll be doing

To ensure sustainable growth and profitability in digital and green through the Social Innovation Business, Hitachi is undergoing a major transformation to establish a customer centric business model (incl. alignment of global processes and common digital tools).

The overall ambition of the newly created global “One Hitachi CRM (Business side)” department is to “implement easy-to-use tools well adopted across the M&S organization”

The Head of One Hitachi CRM contributes to Hitachi’s sustainable growth ambition through leading the One Hitachi CRM cross functional project team and developing functional requirements for a more standardized CRM system across Hitachi. In a first step you will be responsible to summarize best practices, establish common processes and act as a Center of Excellence for account segmentation, account & contact mgmt., opportunity & pipeline management as well as sales analytics. You will drive CRM adoption and value creation across Hitachi, managing a team of process & transformation specialists, working closely with business and IT while supporting Hitachi’s Account Management organization and other business & functional stakeholders using the CRM.

Some of the responsibilities of this role include:

  • Build up and manage a team of business process and transformation leaders

  • Together with IT and Businesses: propose a plan how to best utilize existing CRM instances, increase adoption and create value

  • Develop common processes for defined areas to support Account Management efforts in close collaboration with IT

  • Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

What you bring to the team

We’re looking for a team player, who is motivated by delivering great work and the Hitachi vision.  Some of the skills and experience we look for include:

  • More than 10 years of successful process & tools management experience

  • Proven successful senior management experience developing and leading global teams

  • Detailed digital tools (especially CRM) proficiency.  Experience working with Salesforce is highly desirable

  • Excellent leadership skills for calibrating with various (executive) stakeholders and driving a global transformation program. Results orientated, self-motivated and driven

  • Cultural sensitivity and openness to work in an international business environment across all timezones

  • Master’s degree and above in Engineering or IT.

  • Excellent English level. Japanese proficiency a great plus

This is a global opportunity and we welcome applications from all locations.

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

If, like us, you’re motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi to drive social innovation, we’d love to hear from you.

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