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Service Desk Analyst II (Temporary-May convert to regular employee)

Location: Hillsboro, Oregon, United States
Job ID: R0009243
Date Posted: May 23, 2022
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Note: As a temporary role, person will be paid by a 3rd party employment agency. This temporary role may convert to a regular Hitachi High-Tech America, Inc. employee with benefits.

Work Designation:  100% onsite at Company office.

HTA requires all contingent workers/temporary employees to be fully vaccinated against COVID-19, or to have obtained a medical or religious accommodation from their employer.

This position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the external Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international.

•    Install, configure and troubleshoot users’ PCs, printers, video, phones and network connectivity issues. 
•    Monitor tickets in the Service Desk system – escalation monitoring, ticket status changes, report generation. 
•    Conduct onboarding training programs to assist new employees in setting up their PCs.
•    Maintain managed and unmanaged asset inventory including receiving, tagging, storing and updating electronic records.
•    Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects. 

Post high school technical school or associates degree in computer science or similar discipline.
Bachelor’s degree – preferred.

Three (3) years minimum relevant IT experience required.

•    Extensive knowledge of Microsoft applications, including Windows 10, Microsoft Office products, up to the latest version, and Active Directory.
•    Familiarity with OKTA or similar identity and access management software.
•    Familiarity and basic understanding of Microsoft networking fundamentals.
•    Excellent verbal/written communications skills.
•    Ability to provide support over the phone, via screen sharing or remote control, chat and email.
•    Strong troubleshooting skills.
•    Work independently making decisions as needed regarding end user needs.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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