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Product Support Representative | Perth

Location: Forrestdale, Western Australia, Australia
Job ID: H3TET_1651730122
Date Posted: May 5, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture
A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity
Due to an increase in demand our Forrestdale based Perth Branch is looking to for a Product Support Representative - Mining to join its Customer Support team.

Traveling throughout Western Australia supporting customers with technical issues and creating solutions to meet their needs, this position will assist HCA staff with technical and diagnostic support.

Reporting to the Customer Support Manager, the main responsibilities include:

  • Supporting Hitachi equipment and our customers
  • Performing diagnostic evaluations, trouble shooting and fault finding
  • Performing hydraulic testing, machine inspections and customer reports
  • Working with internal departments to provide high levels of service
  • Promoting parts and service in line with branch sales and margin targets
  • Assisting HCA technicians with technical faults on all HCA equipment range

To be successful you will need:

  • Relevant trade qualifications
  • Excellent technical knowledge of mining equipment
  • Excellent computer literacy skills including knowledge of Microsoft Excel.
  • Good communication and customer service skills
  • Ability to travel as required in line with customer needs

Benefits


We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + potential overtime + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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