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Field Service Supervisor - Tom Price

Location: Perth, Western Australia, Australia
Job ID: T486E_1651818668
Date Posted: May 6, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

About the Opportunity

Our Tom Price branch has an exciting opportunity for a Service Supervisor to join the team and oversee its branch operations. In this role, you'll enjoy leading and positively enabling our Field Service team to meet and exceed service delivery, quality maintenance outcomes on Hitachi OEM product lines whilst overlooking expense control in line with budgets.

Focusing on ensuring a safety-first culture, you'll coordinate team activities to meet performance targets, timesheet deadlines and check that all service documentation is accurate and entered on time. You will enjoy partnering with our customers to resolve inquiries and liaise with suppliers and technical support to deliver Hitachi's promise of Total Customer Satisfaction.

To be successful in this role you will have:

  • Relevant Diesel or Mobile Plant Mechanic trade qualifications
  • Previous experience in a Supervisory Role with frontline operational staff, with the desire to develop, influence and motivate the team
  • Working knowledge of planning and scheduling with the ability to deliver in tight timeframes
  • Demonstrated background experience with Hitachi mobile equipment will be highly regarded
  • Good communication and customer service skills and the ability to build long term relationships
  • Safety focus and abide by site safety processes
  • A valid heavy rigid driving license

Benefits

Work with a global leader and make a big difference in a company that stands in its own right. We are offering:

  • $$$ a competitive salary package + the potential to earn bi-annual bonuses.
  • Company housing supplied.
  • Vehicle supplied.
  • Rewarding employee benefits on a range of goods and services with exclusive staff discounts
  • Ongoing training and opportunities for upskilling with access to the latest technologies
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.


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