Technology Support Manager - Hitachi Payments

Description

Job Title: Technology Support Manager

Grade: Manager

Location: Mumbai, Maharashtra

Company: Hitachi Payments

Salary Range: ~10.5 LPA

Company Overview:

Hitachi Payment Services is a premier payment solutions provider empowering banks and merchant aggregators with a comprehensive array of technology-led cash and digital payment solutions. Our solutions enable high level of customer satisfaction and have redefined the way payments are fulfilled today. As a 100% subsidiary of Hitachi Ltd., we leverage Hitachi’s Social Innovation Business philosophy, technology expertise and customer-centric approach to provide a future ready world-class platform today and for the future.

Job Purpose:

HPY is seeking an experienced Technical Support to join our organization to manage all types of projects (internal and/or external) in the company and liaise with the Development Team, relevant Project Managers and TechOps.

Responsibilities:

• Management of the L1 & L2 support team

• Coordination of discussions with developers and manage transition to TechOps and other Operational Teams like Helpdesk, Staging & Reconciliation team etc.

• Contribute best practices to improve quality, standardization and documentation for all changes & Support activity.

• Maintenance of relevant trackers to ensure all actions are closed satisfactorily in a timely manner.

Qualifications / Skills:

• Minimum 5+ years relevant experience working with a Bank or Aggregator or Payments Service Provider or equivalent.

• Good knowledge of Payment gateway & EFT domain

• Good knowledge of Web & Infrastructure knowledge with exposure to Information Security

• Background in Payment domain (EMV & Payment Gateway), EFT knowledge (Settlement / Staging / Merchant payments etc), with experience in Acquiring (Card Present and Card Not Present) and Issuance (Contact and Contactless)

• Ability to work independently.

• Good communication skills (both written and verbal)

• Ability to work under pressure and be available when required on a 24 x7 basis.

Apply Now!