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Customer Contact Supervisor - Hitachi Astemo Pune Brake Systems

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Location: Pune, Maharashtra, India
Job ID: R0009411
Date Posted: Aug 12, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi India Pvt, Ltd.
Profession (Job Category): Retail
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Job Title: Customer Contact Supervisor 

Location: Jalgaon, Maharashtra

Company: Hitachi Astemo Pune Brake Systems

Company Overview:

Hitachi Astemo Brake Systems is involved in development, manufacture, sales and services of automotive components, transportation related components, industrial machines and systems, etc.

Job Purpose:

In charge of Customer order intake till customer delivery making sure the company meets customer requirements.


Contribute to Customer service level performance (CSL)

  • Coordinate all activities within logistics to meet customer expectations.

Generation of CBI demand planning

  • Review & analysis of customer schedules and production plan Update of internal demand plan in SAP for 12 rolling months

  • Contact to customer in case of deviations on schedules

  • Capacity check and escalation

  • Follow-up customer portal announcements

Shipment to customers

  • Ensure daily/weekly shipments to customers on time

  • Manage customer logistic claims

  • Tracking of CSL and managing dispute process

  • Returnable packaging management and follow-up

New customer product/project

  • Analyze customer specifications

  • Contribute with IT to SAP setup

  • Respect customer needs (audit, report...)

Team Management

  • Foster a climate of teamwork and motivation within the team by encouraging entrepreneurship mindset, professional development and growth of employees (assessment. training. coaching and mentoring)-

  • Ensure the deployment of the company communication to the team

  • Ensure appropriate work environment for the team

Professional & Personal Skills:

  • Good knowledge of Customer Logistics and General Supply Chain

  • Customer focus approach Negotiation

  • Risk based thinking

  • Team Management

  • Good Knowledge Of SAP SD Modules

  • Fluent in English

  • Analytical & Problem Solving

  • Collaboration & Teamwork

  • Implementation & Results Orientation

  • Communication & Presentation

  • Stress & Pressure / Being Resilient

Qualification & Experience:

  • Bachelor/Master degree in any field

  • At least 3 years of experience in Logistic department

Apply Now!

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