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Technical Support Engineer I (MAD-BP-OR/AZ)

Location: Hillsboro, Oregon, United States
Job ID: R0009405
Date Posted: Jul 3, 2022
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

COVID-19 Vaccination Requirement:  Hitachi High-Tech America, Inc. (“HTA”) requires all employees to be fully vaccinated against COVID-19.  All new hires will be required to provide proof of their vaccination status prior to their start date and will need to receive the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine on or before January 4, 2022, or no later than two weeks prior to their start date with HTA, unless they request and receive a medical or religious accommodation.

Remote Work Style:                Customer Hybrid

Work Style Requirement:       Onsite 80% / Remote 20%

COMPANY:                                   Hitachi High-Tech America, Inc. (“HTA”)

DIVISION:                                      Metrology and Analysis Systems Division (MAD)

POSITION:                                     Technical Support Engineer I

TRAVEL:                                         Up to 50% (international & domestic)

POSITION SUMMARY

The Technical Support Engineer I (TSE) is a highly skilled technical resource, bridging the gap between the service team and the design / QA department.  The TSE is responsible for escalations, fleet performance, system installations, training, documentation, and special projects.  The TSE is highly skilled in individual toolset models or multiple product lines and must be capable of developing and advancing of concepts and techniques in effective and creative ways.  

PRIMARY RESPONSIBILITIES

  • Responsible for escalations, fleet performance, system installations, training, documentation, and special projects
  • Develops and advances concepts and techniques in effective and creative ways.  
  • Supports and understands the product life cycle
  • Create and reviews documentation for maintenance, troubleshooting, installations, and upgrades; ensures field implementation and compliance
  • Provides training and transfers knowledge to all employee levels within the organization, through OJT or formal training
  • Provides leadership and coaching to the field and service team
  • Assumes ownership of projects, utilizing a project management approach
  • Generates and presents system performance data including availability, PM green-to-green time, MTBF.  Looks for patterns and suggests / implements improvement plans
  • Maintains product & technical knowledge, while at the same time understanding the business parameters, factors, and processes
  • Work closely with all HTA supporting groups (NPI, TSG, Service, Technology, Sales, Design, QA, HFD) and with external customers
  • Coordinates field activity, as needed
  • Present technical information during high-level customer meetings between domestic and international divisions of Hitachi
  • Creates reports, including but not limited to national service alert reports, escalation reports, TSG reports, etc.
  • Provides a positive attitude to all employees and customers
  • Provides highly detailed documentation for the purpose of problem resolution and/or engineer training
  • Set and keep appropriate schedules for assigned projects with minimal supervision
  • Other duties as assigned

EDUCATION REQUIREMENTS

  • Bachelor’s degree in relevant field or equivalent combination of education and experience

EXPERIENCE and TRAVEL REQUIREMENTS

  • Minimum of eight (8) years’ service-related semiconductor experience, preferably in support of products related to HTA’s product lines, per division:
  • e-Beam Division:  
  • Scanning and Transmission Electron Microscopes (SEM/TEM), Critical Dimension Scanning Electron Microscopes (CD-SEM), Focused Ion Beam (FIB), Defect Review SEMs
  • Ultra-High Vacuum systems, Mechanical Systems, Robotics, Electronics, Software
  • Optical Inspection Division:
  • Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience.
  • Optics and alignments, Lasers, Mechanical Sytems, Robotics, Advanced Calibration Techniques, Electronics, Software
  • Demonstrated experience analyzing and resolving complex technical support issues
  • Microsoft Windows operating system experience required; Linux/Unix experience a plus
  • Intermediate experience with Microsoft Word, Excel, and PowerPoint
  • Log and database analysis preferred
  • Must have and retain valid driver’s license in resident state and must be insurable by our insurance company
  • Travel up to 50% (international & domestic)
  • Willingness to travel with minimal advanced notice

KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS

  • The ability to diagnose technical problems using engineering drawings, schematics, specialized test equipment, and relevant mathematical formulas
  • Troubleshoot electronic problems to the component level
  • Ability to effectively interface with customers, service department personnel, and others
  • Skilled in electronics, mechanics, software, and computers
  • Ability to provide training on complex system theory to customers and engineers either through OJT or Classroom training
  • Demonstrated ability to develop advanced technical training material
  • Strong work ethic
  • Effective verbal and written communication and interpersonal skills
  • Demonstrated ability to provide leadership and direction for assigned engineers
  • The capacity to exercise sound and prudent judgement
  • Portrays professionalism and pride in appearance while conforming to policy
  • Maintain appropriate records of all work performed and training received
  • Complies and adheres to company policies
  • Consistently provide strong verbal and written communication to management, co-workers, assigned resources, and both internal and external customers
  • Must be eligible for and receive company credit card

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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