Consultant

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Must Have Skills:
• Level 1 helpdesk support experience.
• Experience on any ticketing tools (e.g. Jira / Zendesk, etc)
• Good in excel skills (e.g. Pivot table, Formula, Graph)
• Good in powerpoint
• Need to know user access management for any system

Roles & Responsibilities:
• Respond to customer queries and concerns promptly.
• Perform the access request based on the priority or SLA.
• Create customer monthly report for Hitachi ITO customer on monthly basis.
• Create customer user and support agent in Zendesk.
• Create new organization when new customer on board.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.