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Customer Support Representative - Townsville

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Location: Townsville, Queensland, Australia
Job ID: H6T33_1652830712
Date Posted: Jun 17, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

The Opportunity

Looking after a high profile mining customer based in Northern Queensland, we are looking for a Customer Support Representative to join our Townsville team. In this influential position, you will be the first point of contact for our company and the integral link for supporting our valued customer.

Working Monday to Friday, you will spend the majority of your time on the customer mine site (DIDO) providing holistic support for their fleet of Hitachi mining trucks and excavators. Your extensive knowledge of mining equipment will enable you to be successful in this customer-facing role, while using your passion for providing exceptional customer service.

To be successful in this role you will:

  • Ensure the HCA Safety Culture is embraced, displayed and driven from within - safety takes priority over everything else
  • Hold relevant Australian (or Australian recognised) mobile plant trade qualifications
  • Have experience providing holistic technical advice on electrical, hydraulic and mechanical components
  • Be committed to meeting deadlines through planning and execution of maintenance, working collaboratively with the customer and Hitachi Service Department to meet and exceed expectations
  • Have customer management experience with the ability to develop strong business relationships within a similar environment
  • Have a proactive response to problem resolution and delivering on customer expectations


Work with a global leader and make a big difference in a company that stands in its own right. We are offering:

  • A rewarding salary + the opportunity to earn company biannual bonuses
  • Company vehicle provided
  • Permanent Full Time Position in a leading OEM with long term job security
  • Ongoing training and opportunities for upskilling with access to the latest technologies
  • Career progression opportunities based on merit
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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