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Information Systems Support Analyst

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Location: London United Kingdom
Job ID: 743999827261902HS
Date Posted: Jun 7, 2022
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.

Job Description

Accountable to the IS Manager for the administration of processes held within Information Systems such as the setup of new user process and leaving process.

The extent of responsibilities will include but not be limited to:
  • Enact the provisions of ISO 27001 & 9001 within Hitachi Solutions Europe Ltd.
  • 1st line IS Support
  • Maintain HyperV server infrastructure (Hosts and Guests)
  • Maintain Backup solution
  • Maintain Hardware Asset Register
  • Investigation of reported Information Security Incidents
  • Reporting Information Security Incidents to Management
  • Working with third parties (software / hardware / vendors & service providers) to investigate, resolve & prevent Information Systems Incidents
  • Carrying out execution of change management requests as required (which may include out of hours' work)
  • Installation, maintenance and support of IS equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners and some cabling work
  • Management of the imaging of laptops
  • Ensuring that work is carried out to a high standard and complies with all Hitachi Solutions polices and guidelines
  • Maximising availability of all IS equipment and infrastructure through continuous improvement and proactive, preventative maintenance and continuously looking to improve equipment efficiencies
  • Delivering outstanding level of service to customer base
  • Providing technical support/input to site, team projects and initiatives
  • Conducting end user equipment trials and testing
  • Undertaking ad-hoc requests and tasking as and when required
  • Other Duties as assigned

This position requires some physical labour. IS Support Analysts execute physical work e.g. working in confined spaces, lifting up to 20 kg; maintaining site cleanliness and general maintenance work


Key Competencies
  • Excellent analytical, reconciliation and overall troubleshooting skills
  • Strong skills in Azure, Office 365
  • Strong Powershell scripting skills
  • A working knowledge of AD, DNS, DHCP, TCP/IP
  • Strong Windows and Microsoft Office skills
  • The ability to multitask and prioritise
  • Good interpersonal skills
  • Good attention to detail
  • Broad knowledge of hardware & software
  • The ability to learn quickly
  • The ability to contribute to a team effort
  • A logical approach to problem solving
  • Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail
  • A methodical, investigative and inquisitive mind
  • Good communication skills
  • Planning and negotiating skills
  • Initiative and self-confidence
  • An interest in the way organisational processes work

Additional Information

The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK and Europe so candidates must be willing to travel and stay away from home during the working week.

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at
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