Dynamics 365 Functional CE Consultant

Company Description

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit https://www.hitachi-solutions.co.uk/ .

Job Description

Key responsibilities:

• Implement and deploy Microsoft Dynamics CE
• Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
• Gather and understand client functional requirements
• Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CE
• Configure the application to meet a client's requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
• Identify creative workarounds to meet requirements without the development of custom code
• Understand the functional capabilities and limitations for out of the box functionality as well as custom code
• Create technical specifications
• Design and integrate business processes and data flows between CRM applications and
• other applications, such as back office/ERP applications
• Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)
• Develop high level project work plans
• Provide technical support to existing CRM clients
• Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd's Quality Management Policy.

Qualifications

Key competencies:

• CRM forms, screens, views, workflows and reports development
• Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight
• Architect / design CRM system, related customizations, portals, and reports
• CRM development or integration best practices
• Technical specifications documentation
• Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
• SQL Reporting Services
• SharePoint Services

Additional Information

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at http://www.hitachi-solutions.co.uk/privacy-policy/