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Service Coordinator - Muswellbrook

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Location: Muswellbrook, New South Wales, Australia
Job ID: F6J4K_1654238188
Date Posted: Jul 3, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renowned for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

About The Opportunity

We are currently seeking an experienced and enthusiastic Service Coordinator to join our team in Muswellbrook. This fast paced role will be best suited to someone who enjoys varied work in a friendly and busy work environment. You will be an influential member of the team coordinating service and project related activities, and working cross-departmentally to deliver successful outcomes for all stakeholders.

Reporting to the Service Manager, your responsibilities will include:

  • Coordination of field service activities
  • Coordination of workshop projects including shutdowns and CE machine assemblies
  • Ensure all work is carried out safely and in accordance with relevant regulations and procedures
  • Ensure that staff recruitment, induction & training is aligned to meet department needs
  • Identify and coordinate continuous improvement initiatives within the service department
  • Facilitate regular meetings with branch staff to ensure work satisfaction is maintained
  • Provide leadership and coaching to staff members to aid in personal and departmental growth

To be successful in this role you will have:

  • Excellent communication & interpersonal skills
  • High level of enthusiasm, motivation and a preparedness to go the extra mile
  • Experience in similar role with demonstrated experience in planning and scheduling of service activities
  • Technical knowledge of mining or construction equipment would be advantageous
  • Sound administration and computer skills
  • A strong safety focus with an understanding and ability to always abide by site safety processes
  • Trade background

About the Benefits - What's in it for you?

  • A competitive and rewarding salary + super + the potential to earn bi-annual bonuses
  • Ongoing training and opportunities for upskilling with access to the latest technologies
  • Company supplied vehicle, mobile phone and laptop
  • Rewarding employee benefits on a range of goods and services with exclusive staff discounts
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and genuinely value diversity at our company.

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