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Parts & Service Supervisor - Somerton

Location: Somerton, Victoria, Australia
Job ID: Q9988_1655272414
Date Posted: Jun 16, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

The Opportunity:

An excellent opportunity has become available for an experienced Parts & Service Supervisor to join our team at our Somerton Branch. Join a global OEM that genuinely cares for its staff & customers. Reporting to the Victorian Branch Manager, the role will see you manage and co-ordinate end-to-end parts & service activities. You will have a small team consisting of parts interpreters and workshop technicians reporting to you.

We are looking for someone who understands the complexities around the hire business such as capturing damage to machines during the off hire process and:

  • Demonstrate through leadership a commitment to safety and ensure all service work is completed in line with all WHS legislation
  • Manage and co-ordinate end-to-end service activities including the co-ordination of technicians, parts staff, contractors and all other relevant parties
  • Co-ordinate, process and maintain off hire documentation
  • Provide ongoing communication to all customers and ensure the best quality service is received
  • Provide customers with quotations for all service related quote requests
  • Manage the service KPIs, including Customer WIP, in line with Company targets
  • Work with the service administration team to prepare and generate invoices
  • Daily approval and management of employee timesheets
  • Liaise with Service Admin, Parts and CSR staff to advise job requirements

Your knowledge, skills and Abilities:

  • Previous supervisory/leadership experience within earthmoving/hire industry
  • Heavy mechanical trade and a strong understanding of equipment and service-related activities
  • Customer focussed and excellent stakeholder management skills
  • Ability to lead and mentor team members and apprentices
  • Well-developed written and oral communication skills
  • Strong problem solving and analytical skills
  • Experience in using Microsoft Dynamics & Microsoft office suite products
  • Previous experience within the hire industry is preferred

Benefits

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + fully maintained vehicle + laptop + phone + potential to earn company Bonuses paid twice yearly! $$$
  • Exclusive staff discounts on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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