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IT Support Analyst

Location: London United Kingdom
Job ID: 743999833515376HS
Date Posted: Jun 17, 2022
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.

As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics.

Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients.

Be part of our Hitachi family

We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (

What to expect, your benefits

Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.

Job Description

We are growing our IT team and looking for an IT Support Analyst to join us on our exciting journey and be part of the Hitachi Solutions family.

Accountable to the IS Manager for the administration of processes held within Information Systems such as the setup of new user process and leaving process.

The extent of responsibilities will include but not be limited to:
  • Enact the provisions of ISO 27001 & 9001 within Hitachi Solutions Europe Ltd.
  • 1st line IS Support
  • Maintain HyperV server infrastructure (Hosts and Guests)
  • Maintain Backup solution
  • Maintain Hardware Asset Register
  • Investigation of reported Information Security Incidents
  • Reporting Information Security Incidents to Management
  • Working with third parties (software / hardware / vendors & service providers) to investigate, resolve & prevent Information Systems Incidents
  • Carrying out execution of change management requests as required (which may include out of hours' work)
  • Installation, maintenance and support of IS equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners and some cabling work
  • Management of the imaging of laptops
  • Ensuring that work is carried out to a high standard and complies with all Hitachi Solutions polices and guidelines
  • Maximising availability of all IS equipment and infrastructure through continuous improvement and proactive, preventative maintenance and continuously looking to improve equipment efficiencies
  • Delivering outstanding level of service to customer base
  • Providing technical support/input to site, team projects and initiatives
  • Conducting end user equipment trials and testing
  • Undertaking ad-hoc requests and tasking as and when required
  • Other Duties as assigned

This position requires some physical labour. IS Support Analysts execute physical work e.g. working in confined spaces, lifting up to 20 kg; maintaining site cleanliness and general maintenance work


Key Competencies
  • Excellent analytical, reconciliation and overall troubleshooting skills
  • Strong skills in Azure, Office 365
  • Strong Powershell scripting skills
  • A working knowledge of AD, DNS, DHCP, TCP/IP
  • Strong Windows and Microsoft Office skills
  • The ability to multitask and prioritise
  • Good interpersonal skills
  • Good attention to detail
  • Broad knowledge of hardware & software
  • The ability to learn quickly
  • The ability to contribute to a team effort
  • A logical approach to problem solving
  • Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail
  • A methodical, investigative and inquisitive mind
  • Good communication skills
  • Planning and negotiating skills
  • Initiative and self-confidence
  • An interest in the way organisational processes work

Diversity and Inclusion at Hitachi Solutions

Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented.

If you are interested and want to know more about this opportunity, apply directly and have a chat with us.

Additional Information

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at
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