Join our Talent Network

Skip to main content

Corporate Information  |  Careers

Careers Home > Job Search Results > Customer Support Representative - Construction Equipment

Customer Support Representative - Construction Equipment

Location: Emerald, Queensland, Australia
Job ID: FCA3B_1655776139
Date Posted: Jun 24, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

Share: mail
Save Job Saved

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

Reporting to the Customer Support Manager, your responsibilities will include:

  • Managing the meaningful link between customers and the company to ensure Hitachi's high level of service delivery is maintained at all times.
  • Promoting and generating parts sales streams with the intention of increasing sales
  • Undertake customer machine inspections with a high attention to detail
  • Identifying and developing presentations when negotiating with new prospects
  • Efficiently liaise with current and potential customer base with accurate reporting of activity, sales, opportunities and market activity
  • Personable and Professional presentation with strong communication skills - both written and verbal

To be successful in this role, you will need:

  • Demonstrated sales experience - previous employment in the construction or earthmoving industry is ideal
  • Genuine desire to deliver Hitachi's Promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers
  • A motivated and ambitious commitment to meet and exceed sales targets and earn lucrative $$$
  • Strategic and Analytical capability to assess value, including the use of CRM
  • Confident, courteous and professional communication and presentation skills
  • Self-motivated and the ability to work autonomously and a current driver's license

What's In It for you?

  • A Rewarding $$$ Package + Super + Lucrative Commission Structure + Fully Maintained Company Car!
  • Valuable employee benefits including your own laptop and mobile + staff discounts on a range of products & services exclusive to you!
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Continuous training and upskilling with access to the latest technologies

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

Share: mail