Logistics and Customs Operations Specialist

The opportunity:

Logistics and Customs Operations Specialist manages logistics and customs activities, ensuring timely, compliant, and cost-effective shipment delivery. The role coordinates with LSPs, supports customs clearance, resolves operational issues, and assists sourcing activities.

How you’ll make an impact:

• Manage end-to-end transportation planning and execution for general cargo, including freight data validation, carrier/LSP selection, route planning, spot quotations, SAP TM updates, shipment monitoring, documentation review, issue resolution, and freight cost management.
• Handle freight settlement and invoice verification with LSPs, resolve rate and payment disputes, process Freight Settlement Documents (FSD), and support transport cost approvals and urgent payment requests.
• Coordinate import/export customs clearance with brokers, prepare and verify customs documentation, maintain SAP GTS records, support HS classification, manage customs issues, and ensure compliance with trade regulations.
• Follow up NCRs and supplier claims, support supplier performance improvement, manage negotiations and settlements, and escalate issues when required.
• Drive logistics issue and claims management for shipments, customers, and LSPs, including documentation, cost evaluation, root cause analysis, and coordination with sourcing and contract management teams.
• Support KPI reporting, MBR/S&OP reviews, logistics advisory activities, carrier training, and continuous process improvement.
• Ensure compliance with company policies, regulations, and Hitachi Energy’s values of safety and integrity.

Your background:

• You hold diploma in Logistics Management or MBA in Logistics or Operations Management from a recognized institute.
• Minimum of 3+ years of relevant experience in logistics and supply chain management.
• Experience supporting Logistics and Customs operations in Vietnam.
• Full understanding of local transportation (within country), import, export, trade and customs operations. Good relationships with local and global transport suppliers.
• Knowledge of SAP GTS Customs Management and SAP S/4HANA is preferred.
• Proficiency in both spoken and written English is required.