Product Support Specialist

Job Description

You are a person who loves watching tables, review that everything works
You were a spider in your previous life and you hate it when some thread does not work
You love finding any issues in the system and drilling in the issues as far as you can
You enjoy working in untypical hours. [ Evening shifts ] [ Early morning shifts ]
You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can
Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken

Requirements

• At least 1-year experience in a similar position (Product Support or relevant experience etc.)
• Good English language skills (at least intermediate spoken and written level)
• Strong knowledge of ticketing systems and troubleshooting workflows.
• Jira, Grafana, Datadog knowledge
• Networking understanding

Good to have:

• Automation scripting, and tech support skills
• Cloud computing
• Web applications and servers architecture understanding,
• HTTP, REST API Monitoring tools and principles

Job Responsibilities

Shift Details & Work Schedule:

• Hours: 30–40 hours per week
• Shifts: 6:00 AM – 3:00 PM or 2:00 PM – 11:00 PM, Monday through Sunday
• Note: Flexibility is required. Shifts may include 8–12 hours on weekends and/or additional night shifts based on client requests

Key Responsibilities:

During your shift, you will be responsible for monitoring, triaging, and escalating issues during non-regular working hours. Specifically, you will:

• Monitor content streaming tools to identify and report any system issues
• Monitor content delivery tools to detect and troubleshoot transcoding errors
• Ensure third-party vendor tools and integrations are working seamlessly
• During monitoring downtime, review streaming content and provide quality feedback

#LI-HD1

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people's lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.