Senior Corporate Office Receptionist

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

Your new role

We have an exciting opportunity for an experienced and highly professional Senior Corporate Office Receptionist to join our Real Estate & Physical Security team based at our London Global Head Office.

As the face of Hitachi Rail's global headquarters, you will play a pivotal role in creating an exceptional workplace and visitor experience. Acting as a trusted brand ambassador, you will provide a premium front-of-house service to senior leaders, international visitors, customers, suppliers and colleagues, ensuring every interaction reflects our professionalism and values.

This is far more than a traditional reception role. You will coordinate high-profile visits, support executive meetings and events, maintain security and access processes, and help deliver a seamless workplace experience within a fast-paced corporate environment.

Some key responsibilities

• Deliver a professional, polished and welcoming reception service to visitors, clients, senior executives and employees.
• Manage the complete visitor journey, from pre-arrival arrangements through to departure, ensuring a consistently outstanding experience.
• Coordinate meeting rooms, hospitality, catering, visitor access, AV requirements and executive-level events.
• Build strong relationships with senior stakeholders, Executive Assistants, external suppliers, building management and service partners.
• Support site security and access control processes, including visitor management, access passes and compliance activities.
• Maintain reception and front-of-house facilities to the highest standards, ensuring meeting spaces are presentation-ready at all times.
• Provide first-line support for workplace and facilities enquiries, escalating issues where appropriate and driving timely resolution.
• Support health and safety activities including emergency response administration, workplace inspections and audit readiness.
• Supervise and support reception colleagues, helping maintain procedures, training materials and service standards.
• Contribute to the continuous improvement of front-of-house and workplace services across the Global Head Office.

About you

We're looking for a confident, proactive and service-driven professional who thrives in a high-profile corporate environment.

You will bring:

• Significant experience within a corporate reception, front-of-house, client services or hospitality role.
• A proven track record of supporting senior leaders, executives, clients and international visitors with discretion and professionalism.
• Strong knowledge of visitor management, access control, confidentiality and corporate security processes.
• Experience coordinating meetings, hospitality, workplace services and facilities support activities.
• Excellent communication and interpersonal skills, with the confidence to engage with stakeholders at all levels.
• Strong organisational skills and the ability to manage multiple priorities while remaining calm under pressure.
• A keen eye for detail and a proactive approach to identifying and resolving issues before they escalate.
• Good working knowledge of Microsoft 365 and experience using workplace systems such as visitor management platforms, SAP, CAFM systems or room booking tools.

Experience within a professional services, legal, banking, consultancy or similarly customer-focused corporate environment would be highly advantageous. Additional language skills, particularly Japanese or Italian, would also be beneficial.

What we offer

We value the importance of all of our employees. If you would like to join our fantastic organisation, you could be entitled to:

• Competitive salary
• Potential opportunity for annual performance related bonus
• 25 days holiday
• Pension scheme with contributions up to 9%
• Private medical insurance
• Personal Accident Insurance
• Group Income Protection
• Group Life Insurance
• Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

Join us and become the face of our Global Head Office, helping to create exceptional experiences for colleagues, customers and visitors while supporting the smooth operation of one of Hitachi Rail's most important corporate locations.

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Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail