Service Manager - BESS

The Opportunity

We are looking for a strong Services Manager for our Power Conversion Systems / Battery Energy Storage Systems (BESS). Your background will be BESS systems, Solar/wind/power generation services. You will be responsible for managing the services business of the PCS portfolio with a specific focus on our service agreements throughout Australia, and Asia.

How you'll make an impact

• Lead and manage BESS and Inverter service teams, allocating resources, driving performance, and ensuring successful project and service delivery.
• Execute SLAs and unplanned service activities while managing scope, schedule, quality, costs, risks, and resources.
• Monitor project financial performance, including invoicing, budgets, expenses, cash flow, and profitability.
• Act as the primary customer contact, managing stakeholder relationships, escalations, and customer satisfaction.
• Promote and enforce a strong safety culture, ensuring compliance with HSE requirements, safe work practices, and risk controls.
• Collaborate with Quality and Engineering teams to resolve field issues, conduct root cause analysis, and implement corrective actions.
• Prepare and maintain project and service documentation, including scope of work, schedules, quality, and EHS records.
• Coordinate with Supply Chain to procure services and materials, evaluate supplier proposals, and support negotiations and claims management.
• Provide leadership, knowledge sharing, and continuous improvement by enhancing processes, tools, standards, and team capabilities across the organization.

Your Background

• Degree qualifications in Engineering (Electrical / Controls), or equivalent or Diploma in Electrical Engineering or Control Systems engineering.
• High level of technical aptitude in power systems, power generation, electrical engineering.
• 5 years +’ Experience in site execution and delivery of large power system-based services including power automation, generation or control, Battery Energy Storage or Inverter based technology services.
• Exposure to Power Generation asset management.
• Advanced computer skills including engineering software applications.
• Excellent written and verbal communication skills, and high attention to detail.
• Proactive and highly organized including timeliness and ability to meet deadlines and changing priorities.
• Ability to work autonomously and as part of a team.
• Highly flexible and demonstrable problem-solving skills.