ServiceNow PM, Presales and Operations Manager (69787)

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job Description

Job Description: ServiceNow PM, Presales and Operations Manager

Role Type: Full-time

Experience: Minimum 3 years' relevant industry experience

Role Overview

The PM and Presales Partner Operations Manager will provide day-to-day operational support for a strategic technology partnership, helping to connect our internal practice, sales and delivery teams with alliance, sales, enablement and support functions.

Working in a fast-paced environment and closely with the ServiceNow Alliance Lead, this individual will become a trusted point of contact across the ecosystem, providing the organisation, coordination and follow-through required to ensure the partnership operates effectively and continues to develop.

The role combines partner operations, enablement, relationship management, reporting and sales support and provides strong development potential for an individual who wants to build a longer-term career in technology alliances, ecosystem sales and go-to-market.

Key Responsibilities

Servicenow Project Manager

Partner Operations & Governance

Support the day-to-day operational management of the strategic partnership.

Develop strong familiarity with partner programs, portals, processes and resources.

Coordinate partner requirements, submissions, reporting and operational activities.

Maintain appropriate records, trackers and reporting to provide visibility of key ecosystem activities and actions.

Support regular governance and business review activities, ensuring actions are captured and progressed.

Identify opportunities to simplify and improve how internal teams engage with the partner ecosystem.

Partner Learning, Certifications & Expertise

Develop a detailed understanding of partner learning, certification and expertise requirements.

Monitor certification, expertise and enablement progress across the practice.

Translate partner requirements into clear, practical information for relevant internal teams.

Work with practice leaders to identify potential capability gaps and recommend appropriate learning and certification pathways.

Promote relevant partner training, enablement and development opportunities across the practice.

Support reporting against partner competency, expertise and programme requirements.

Coordinate communication and activities between internal stakeholders and partner teams.

Build strong working relationships across the partner ecosystem.

Ensure requests and opportunities are connected with the appropriate internal and partner resources.

Support the Global Alliance Leader with partner meetings, governance, reporting and follow-up actions.

Bring a proactive, reliable and responsive approach to partner engagement, becoming a recognized safe pair of hands for both internal and external stakeholders.

Sales & Go-to-Market Support

Work closely with practice, sales and alliance teams to support go-to-market initiatives.

Help connect sales teams with the appropriate partner contacts, programmes, resources and enablement.

Support the coordination of joint campaigns, events, enablement sessions and sales initiatives.

Assist with relevant pipeline, opportunity and ecosystem reporting.

Help improve visibility of relevant partner programmes and opportunities across the sales and delivery organisation.

Support activities that strengthen partner engagement and contribute to the continued growth of the practice.

Skills & Experience

Essential

Minimum 8 years relevant industry experience, ideally within technology, consulting, professional services, sales operations, partner management or alliances.

Strong organizational and coordination skills with excellent attention to detail.

Ability to manage multiple priorities and drive activities through to completion.

Strong interpersonal skills with the confidence to build relationships across different teams and levels of seniority.

Excellent written and verbal communication skills.

Strong Microsoft Office skills, particularly Excel and PowerPoint, with confidence working with collaboration tools such as Teams.

Good analytical skills and the ability to translate operational information into clear reporting and recommendations.

A proactive approach with the confidence to take ownership and solve problems.

Ability to work effectively in a fast-paced, collaborative environment.

Desirable

Previous experience working with a technology vendor, strategic alliance or partner ecosystem.

Exposure to partner portals, certification programmes, competencies or partner programme requirements.

Experience supporting sales, pipeline or go-to-market activity.

Experience coordinating enablement, marketing campaigns, events or partner-led initiatives.

An understanding of enterprise technology, cloud, applications or consulting services would be advantageous.

About Us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.