SRE Support Lead/Manager

Job Description

Job Description:

• Lead an offshore DevOps team supporting a 24x7 follow-the-sun operational model.
• Ensure system reliability, deployment velocity, and operational excellence.
• Hands-on leadership position requiring both strategic oversight and technical depth.
• Play a crucial part in leading and reviewing key SRE metrics, managing on-call responsibilities, and exceeding expectations of platform availability and incident response.
• Strong understanding of end-to-end architecture with modern microservice-based architectures and pipelines.
• Lead teams and understand the building, instrumentation, and observability of highly scalable and resilient modern-based applications from code to backend systems.
• Understanding Golden signals and RED metrics as key indicators of system health and performance to support SRE and business partners.
• Responsibility will be to augment our onshore team and lead our offshore SRE team to support our current platform and next generation with Kubernetes.
• Exhibit strong leadership skills in estimating and maintaining large-scale systems deployed in a cloud environment, which showcase a strong understanding of cloud architecture and infrastructure.
• Experience in understanding complex GCP and AWS solutions.
• Proven ability to manage, mentor, and grow a team of engineers with the ability to assess performance, set goals, and create development plans.
• Excellent judgment and have made many critical decisions by collecting information, asking questions, and weighing various trade-offs.
• Exceptional communication skills are a must, as the role involves effectively conveying insights to ensure clear understanding and alignment with managers, team members, and stakeholders.
• Excellent active listener with humility and empathy.
• Asynchronous written communication and working hard to help your team achieve an ideal flow with deep and focused work.
• You understand the value of direct, transparent, respectful, and kind feedback.
• Above all else, you take ownership of the systems under your care.
• Understand their inner workings and how they come together as a whole to deliver a business result.
• Take equal responsibility for understanding things both old and new, because our customers don’t care.

Requirements

• Team Leadership & Development
• 5+ years of managing multiple teams across regions with demonstrated project success.
• Proven ability to manage, mentor, and grow a team of engineers
• Cross-cultural Management
• 5+ years working with and leading offshore teams
• Sensitivity to cultural and communication differences and ability to foster cohesion across time zones
• Follow-the-Sun Model Expertise
• 5+ years supporting or managing handoff-based 24x7 operations across time zones
• Accountability in ownership transitions (e.g., daily standups, runbooks, status reporting, and escalation protocols)
• Operational Reporting & KPIs

Job Responsibilities

• 3+ years creating and reporting on meaningful metrics, deployment frequency, MTTR/MTTA, SLO/SLI, etc.
• Process-Oriented Thinking
• Ability to document and continuously improve DevOps processes (e.g., incident management, change management, runbooks)
• Collaboration and Communication:
• Clear verbal and written communication, especially with remote stakeholders
• Can distill complex technical concepts for leadership and non-engineering audiences
• Willing and able to overlap with U.S. working hours as needed
• Comfortable with async updates and documentation-first culture
• Bachelor's or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.

GlobalLogic estimates the starting pay range for this role to be performed Denver, CO to be $ 120,000 to $123,000 and reflects base salary only. This pay range is provided as a good-faith estimate, and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.

What we offer

Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.

Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.