Logistics and Customs Operations Specialist

The opportunity:

Responsible for end-to-end logistics and customs operations, including transportation planning and execution, import/export customs clearance, LSP coordination, freight invoice management, sourcing support, and resolution of logistics, customs, and claims-related issues to ensure efficient, compliant, and cost-effective delivery of goods.

How you’ll make an impact:

• Manage end-to-end transportation planning and execution, including shipment scheduling, carrier selection, freight order creation, transport monitoring, issue resolution, and freight cost management.
• Handle freight settlement, invoice verification, dispute resolution, cost approvals, and payment coordination with logistics service providers (LSPs).
• Coordinate import/export customs operations, customs clearance documentation, HS classification, broker management, and trade compliance activities.
• Drive NCR, claims, and supplier performance management, ensuring timely issue resolution and continuous improvement.
• Support logistics issue management, customer and supplier claims processes, customs/documentation problem solving, and cost recovery activities.
• Prepare logistics KPI reports, participate in business reviews, provide logistics expertise, and conduct carrier training.
• Ensure compliance with internal policies, external regulations, and Hitachi Energy standards.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold diploma in Logistics Management or MBA in Logistics or Operations Management from a recognized institute.
• Minimum of 5+ years of relevant experience in logistics and supply chain management.
• Experience supporting Logistics and Customs operations in Vietnam.
• Full understanding of local transportation (within country), import, export, trade and customs operations. Good relationships with local and global transport suppliers.
• Knowledge of SAP GTS Customs Management and SAP S/4HANA is preferred.
• Proficiency in both spoken and written English is required.