Service Manager - AI Stabilization

Service Manager AI Stabilization

To strengthen our Data Analytics and AI (DAAI) team, we are looking for an experienced Service Manager, who would be accountable for the operations of AI solutions, from pilot phase up to maturity phase, ensuring a later transition to the targeted run team.

The Service Manager AI Stabilization role is the line manager of a team composed with Application Managers and a Technical Lead.

To effectively drive the stabilization of the solutions implemented, the Service Manager AI Stabilization acts also as representative of the DAAI Strategic Programs in process improvement initiative, working in collaboration with the DAAI Strategic Project Management office.

How you will make an impact

• Accountable for building support services for the custom-build AI solutions or AI solution components, developed by the DAAI Strategic Program team, until they reach maturity
• Accountable of setting-up Service Level Agreements (SLAs) with agreed service providers for the solutions in the scope
• Accountable for providing support services for the solutions in the scope
• Accountable of reviewing periodically SLA performances for the solutions in the scope and drive required improvements
• Ensure that AI solutions in the scope are operated in compliance with processes and policies defined by the AI Platform Operations team
• Responsible for sizing, staffing and managing the assigned teams
• Accountable of representing Strategic Programs team in DAAI process improvement initiatives

Your Background

• Bachelor's or Master’s degree in Computer Science, Information Technology, Business, or a related field.
• 8+ years of experience as Service Manger, managing operations of global solutions in an international corporations.
• 5+ years as people manager
• Proven experience managing cross-functional delivery teams.
• Excellent organizational and prioritization skills combined with strong communication and interpersonal skills.
• Agile Scrum Master certification is a plus. Technical knowledge of AI systems and solutions

More about us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.

*Applicable only for Poland location align with local law regulations.